As a Customer Service Representative at beflo, your primary responsibility will be to provide exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will serve as the main point of contact for customer interactions, handling various channels such as email, live chat, and phone calls. Fluency in English is required for effective communication with English-speaking customers. Key Responsibilities: 1. Responding to customer inquiries: Address customer questions, concerns, and requests promptly and professionally through email, live chat, and phone calls. 2. Order management: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and positive experience. 3. Product knowledge: Develop a deep understanding of beflo products, features, and functionalities to provide accurate and detailed information to customers. 4. Troubleshooting: Troubleshoot and resolve customer issues related to products, orders, payments, and shipping, providing timely and satisfactory solutions. 5. Customer feedback: Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements. 6. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the customer service database. 7. Collaboration: Collaborate with cross-functional teams, including logistics, sales, and product development, to ensure customer satisfaction and continuous improvement. 8. Ensure the protection of customers' personal information and privacy, complying with relevant laws and company policies. 9. Possess abundant patience to handle various customer emotions and needs, ensuring the delivery of excellent customer experience. ※ Perform duties in American time.

工作內容 1. 海內外供應鏈管理：協調整個物流的活動，從原材料供應到最終產品的交付。有海外物流與電商經驗並熟悉國際海空運運輸者為佳 2. 庫存管理：管理與監督海內外第三方倉庫進出貨，並監控庫存水平，以確保適時適量的庫存供應，降低庫存成本。 3. 運輸和配送：計劃和監督運輸路線和配送時間，確保貨物安全準時到達目的地。 4. 供應商管理：維持與物流供應商的良好關係，確保供應的穩定性和質量。熟悉供應商請款作業、帳單核銷等財務請款規定 5. 成本控制：分析和控制物流和供應鏈運營成本。 6. 績效分析：收集和分析物流數據，制定報告和績效指標，持續改進物流運營效率。 技能 1. 分析能力：能夠解讀和利用物流數據來優化流程，熟悉ERP系統尤佳 2. 溝通技巧：口頭和書面溝通技巧，能與供應商、客戶及內部團隊有效溝通。 3. 組織和規劃能力：優秀的組織和時間管理能力，能根據重要性和緊急程度優先化處理安排工作。 4. 問題解決能力：能夠迅速有效地解決物流和供應鏈問題。 如遇特殊國定假日在周一至周五，需處理國外出貨的情況（可在家上班，可另外申請補休）。