Purpose of Function Provide HR support to the school's faculty and staff, including assisting foreign teachers with their work permit applications in Taiwan. Ensure that faculty and staff receive proper support in both their personal lives and work-related matters. Qualifications Experience: • 3+ years in administrative, education, business, or a related field. Knowledge: • Understanding of international education. • Familiarity with marketing strategies. • Experience in strategic planning for long-term improvements. • Knowledge of balancing transparency and confidentiality. • Emotional intelligence. • Ability to think critically and grow. Skills: • Fluent in English and Mandarin, both spoken and written. • Strong relationship management and active listening. • Collaborative and adaptable. • Friendly, courteous, and helpful. • Highly organized and detail-oriented. • Ability to handle change in a fast-paced environment. • Follow instructions well and take initiative. • Produce high-quality work on time. • Proficient in modern technology. • Skilled in troubleshooting and problem-solving. • Creative and innovative. Key Responsibilities *Recruitment: - Post job openings on various platforms and update them as needed. - Review applications daily and request English resumes for suitable candidates. - Get approval from the supervisor and department head to invite candidates for interviews. - Schedule and notify interviewees, and follow up after interviews. - Conduct reference checks for candidates. *Contract Management: - Prepare and verify employment contracts with details like job title and salary. - Update new hire information in the Teams file and submit contracts for supervisor review. - Send approved contracts to candidates only after receiving Vice Chairman’s approval. *Work Permits: - Inform foreign hires about required documents for work permits. - Upload documents to the Ministry of Education’s system and follow up on the application status. - Scan and file the physical work permit once received. *ARC (Alien Resident Certificate): - Collect documents for ARC application from foreign hires. - Apply for ARC at the National Immigration Agency and handle all related paperwork. *Labor/Health Insurance: - Cancel insurance for resigning employees and enroll new hires on their first day. - Enroll foreign teachers in insurance after they get their ARC. - Update insurance details for employees and their dependents, including health insurance cards. - Download and process insurance payment slips and employee rosters for payroll. *Housing: - Help foreign instructors find suitable housing and communicate with real estate agents or landlords. *Payroll: - Remind staff to submit payroll documents, verify payroll settings, and manage payroll events. - Prepare and send transfer files to the bank, handle payroll tax payments, and manage bank transfers. *NUEiP Maintenance: - Regularly update salary structures, insurance, and tax rates in NUEiP. *Tax: - Ensure timely online tax filing for foreign employees who haven't been in Taiwan for 183 days to avoid penalties. New Hire Onboarding: - Welcome new employees, set up fingerprint and facial recognition systems, collect documentation, and enroll them in insurance. *Resignation: - Report resignations to management and assist with offboarding procedures. *Layoffs: - Notify the Labor Bureau 10 days in advance of layoffs, inform employees, calculate severance pay, and assist with offboarding. *New Teacher Orientation: - Explain HR policies and NUEiP usage during the orientation on August 1st. *Attendance Records: - Prepare the summer vacation schedule for staff.

Key Responsibilities Parent Services: • Handling Phone Calls • Dealing with Parents' Inquiry & Request • Remind parents of unpaid tuition fee • Student Service • Teacher Service • Reception service Admission • Support Information Session • Send Enrollment Information & Procedure • Create new student’s Tuition payment slip • Send textbooks ordering link • Create Intention to return survey for new semester Finance • Record all cash payment details and go to bank to deposit into school account • Processing refund request • Update HCAS Tuition discount Standard School Attendance • Maintain daily students' attendance by confirming absent students • Contact parents to check the student's absent reason • Updating and send attendance report to all team members • Issue Tardy slip to students who report to school late • Confirm missing student All the above need to communicate in English. 家長服務： • 處理電話 • 處理家長的詢問和要求 • 提醒家長未繳學費 • 學生服務 • 教師服務 • 接待服務 招生 • 支援招生說明會 • 新生註冊資訊和程序 • 建立新學生的學費付款單 • 發送教科書訂購連接 • 建立新學期學生續讀意願調查 出納 • 記錄所有現金支付細項並前往銀行存入學校帳戶 • 處理退費要求 • 更新HCAS學費折扣標準 學校出勤率 • 確認缺勤學生 • 聯絡家長學生缺席原因 • 更新學生出缺勤報告並發送給所有團隊成員 • 發給遲到學校的學生遲到單 • 確認未到的學生 以上都需要用英語溝通。