Job Overview: We are seeking a Senior Sales Operations to join our dynamic team. This role will be instrumental in optimizing sales processes, driving data-driven decisions, and leading commission planning and calculations. The ideal candidate will have strong expertise in Salesforce, Excel, and Python, with a passion for analytics and operational efficiency. You will work closely with sales leadership, finance, and other cross-functional teams to enhance sales performance and strategy. Key Responsibilities: Sales Strategy & Planning: Collaborate with sales leadership to design and execute sales strategies aligned with overall company objectives. Lead annual and quarterly planning, target-setting, and forecasting processes. Sales Commission Planning & Calculation: Design, implement, and manage the commission and incentive structures for the sales team. Perform detailed commission calculations, ensuring accuracy and alignment with compensation plans, and ensure timely reporting to payroll. Sales Performance & Reporting: Develop and maintain sales dashboards and performance metrics. Analyze data to provide actionable insights to senior leadership and drive performance optimization. Sales Process Optimization: Identify bottlenecks and inefficiencies in the sales process. Drive initiatives to streamline operations and ensure best practices across the sales organization. CRM Management (Salesforce): Serve as the Salesforce expert, managing CRM setup, ensuring data integrity, and optimizing its use to improve the effectiveness of the sales team. Data Analysis & Reporting: Leverage advanced Excel and Python skills to analyze sales trends, pipeline data, and performance metrics. Provide insights to improve decision-making and sales outcomes. Sales Compensation & Quotas: Manage the sales compensation plans, ensuring they are motivating, fair, and aligned with business objectives. Track sales performance against quotas and commission plans. Cross-functional Collaboration: Partner with Marketing, Finance, Product, and Customer Success teams to ensure alignment and coordination across departments. Sales Enablement: Ensure the sales team has the necessary resources, tools, and training to succeed. Facilitate onboarding, ongoing training, and access to relevant sales materials. Market & Competitive Analysis: Analyze market trends and competitors to provide strategic insights that inform sales strategies and competitive positioning. Requirements: Experience: 5-7+ years in Sales Operations, Revenue Operations, or related roles with experience in commission planning and calculations. Salesforce Expertise: Advanced proficiency in Salesforce, including managing workflows, reports, and data hygiene. Technical Skills: Strong expertise in Excel (advanced formulas, pivot tables, macros) and Python for data analysis and automation. Analytical Mindset: Exceptional analytical skills with a strong ability to turn complex data into actionable insights. Leadership: Experience managing sales operations teams and working cross-functionally to drive results. Problem-Solving: Strong problem-solving skills to identify and address challenges in sales processes and commission structures. Communication: Clear and effective communication skills, able to present data insights and recommendations to senior leadership. Preferred Qualifications: Experience in SaaS, technology, or a fast-growing business environment. Familiarity with sales compensation software tools. Financial modeling experience is a plus. MBA or advanced degree is advantageous. Why Join Us? Impactful Role: You’ll play a key role in driving revenue growth and optimizing our sales operations. Growth Opportunities: Work in a fast-paced, high-growth environment with opportunities for personal and professional development. Competitive Compensation: We offer a comprehensive salary package with benefits and performance-based incentives.

Inline helps tens of thousands of people working in restaurants around APAC serve well over 100M customers, and to serve 1 billion+ people we need some more design help - that's where you come in. We create and sell productivity software for busy restaurant and retail staff, managers, owners, brand managers, and enterprise teams. In a rapidly changing environment, inline is giving restaurants and retailers control of their future, by helping these merchants achieve higher operating margins. We are looking for a skilled Software UX Designer, who will be responsible for designing new features to connect our customers to product value and improve the user experience for current propositions, as well as generating insights to improve our product. This is a fast-paced team with ambitious goals, and your creations will be used daily by tens of thousands of people working in retail shops across APAC. Because we focus on giving tools to merchants for them to own, manage, and grow their relationships with consumers, consumers see a very small part of the software we create. A typical consumer might use a popular app for 20 minutes per day, each of our business customers uses inline apps for 70+ hours each week. About The Role: ● Working language: English ● Location: Taipei HQ ● Full-time, on-site ● Relocation and visa sponsorship available Role Details: ● Inline is looking for a person who is passionate about data-rich experiences, working on emerging products, and leading core product growth opportunities. You will work closely with our customer service, product managers and engineering teams to understand our restaurants' needs. ● We’re looking for a person who possesses solid experience in designing a product from scratch, and make it deliverable to markets across countries to accommodate different cultures and user behaviors. ● This role will report to the co-CEO, as a key person on the design team in Taiwan. You must be self-motivated, full of enthusiasm, a desire to learn and have a fine eye for detail. ● You know that your design should always achieve TWO things: support a user in completing a task AND support the business in achieving a goal. ● You’ll collaborate with designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, prototypes, and flow charts among others. Day-to-day Responsibilities: ● Rapidly produce multiple solutions, from sketches, wireframes, and user flows to high-fidelity mockups and prototypes, depending on the level of detail needed to present and communicate proposed solutions and interaction flows that will resonate with our target audience. ● Validate your design explorations with data and real feedback from restaurants, be it qualitative, quantitative, or both. Filter out the noise from feedback and make good use of the valuable feedback to iterate the product. ● Maintain and evolve a scalable design system. ● Present your work to various stakeholders, explaining your creative process and how your final design aligns with the product goals. ● Provide specs, interactive prototypes, and design requirements to developers. ● Regularly engage with restaurants to develop a thorough understanding of their needs and pain points, making frequent visits to restaurants to observe and participate in the staff workflows to inform your design insights.

【 Position Summary 】 Inline's global team is seeking a highly organized, mature, and proactive Senior People Operations professional to join us in Taipei. The right person will play a pivotal role in supporting inliners in Taiwan with the resources they need, and take the lead engaging with local and national government for health, safety, and workplace standards. This role will provide opportunities to nurture your skills and explore career paths within a growing, customer-centric software company. The level and title will depend on your skills and experience. 【 Key Responsibilities 】 ● Learn proactively and largely on your own to get answers and provide helpful advice to managers and execs, through quick, effective research and study, and not by asking colleagues how to do X, Y, Z or relying on lawyers. ●Onboard new employees across Taiwan with care and thoughtfulness, and ensure they have access to necessary resources. ● Responsible for and manage programs to help keep inliners physically healthy (on-site medical services, health checks, company-provided meal choices, etc.) ● Take the lead on initiatives to keep inliners and visitors physically safe, and be one of inline’s official OSHA-certified safety officers. ● Support employees on a day-to-day basis and answer questions about benefits and policies etc. ○ Moms and Dads: inline has a lot of parents with children, help them with the specific resources and accommodations they need. ○ Newlyweds: inline has a lot of newly-married people, take the lead helping them with the specific types of accommodations they need. Interns: 50+ people have interned at inline in recent years, take the lead helping them learn about the world of work, and support with resources they need. (but might not know are available) ○ Single professionals: half of the people working at inline are single, engage and support them with the resources they need. ○ People with Disabilities: we actively try to recruit talented professionals who happen to have disabilities, and accommodate inliners who become disabled - have an impact by taking the lead on how we can best accommodate. ○ Grandparents: take the lead learning what we can do to support the unique needs of grandparents working at inline. (as soon we have some!) ● Take a lead role in day-to-day employee relations, from coordination and clarification, through mediation and successful resolutions. ● Help keep employee records complete, up to date, and organized in the inline HRIS tools. ● Collaboratively engage with the Taipei City government (OSHA), Immigration Bureau (visas for new hires), Ministry of Labor (LSA compliance), and other agencies both proactively and reactively. ● As time permits, partner with department heads and hiring managers to identify talent gaps and take the necessary actions for bridging the gap of organizational capability. Contacting candidates, scheduling interviews, and other recruiting tasks. 【 What this role is NOT focused on 】 ● Actively headhunting or proactive recruiting - this is not a Recruiter role. Helping with operational aspects sometimes while we are in slow-hiring mode, yes, but "Recruiter role," no. ● Learning & Professional Development - this is not an L&D role. Helping with operational aspects sometimes perhaps, but we won't have a L&D-focused role until we're a more mature, larger organization. There is plenty of learning and skill development that happens at inline, senior managers of functional areas see to that. ● Taking the lead on Wellness coordination - if you have passion for this, sweet! But we have people who enjoy and have already earned the privilege to spend time on this.

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace. ▮ The Role In this role, you will be responsible for office facilities management, employee support, repair and maintenance, hardware management and the event organizing. Your key focus will be establishing strong connections with employees to provide a friendly, clean, welcoming environment to the workplace. To succeed at Inline, you must be aggressive, high-energy, highly organized, result driven and hard working. As a Workplace Operations Coordinator, you will work cross functionally with counterparts in revenue ops, finance, and corporate order team to manage and optimize restaurant relationships and provide maximum value for both inline and its clients. If this sounds like you – read on! ▮ Key Responsibilities • Front office solution- manage facilities management, or housing related customer requests from front to end. Execute the site inspection and office patrol daily, report and the recording needed. • Postage- Manage the domestic and international incoming, outgoing mails, boxes, and deliveries. • Food Program- Execute the food program activities as ordering, contacting the restaurants, picking up, arranging for inline employee meals. • Repair and Maintenance- Execute the planned maintenance as scheduled janitorial works, general repair and maintenance, electrical maintenance and mechanical maintenance. • Office Services- Execute and manage the office supplies, pantry supplies, sanitaries, appliance supplies, and storage stock and hardware inventory. Other administrative support based on the request. • Event Program- Support the event as information and data collection, event settlement, food and gifts preparation to better perform the activities. Events include, specific inline day, anniversary, team building, team dinner, and bigger holiday. • Others - Perform additional responsibilities as assigned to meet business needs. ▮ Preferred Experience & Personal Traits： (1) Functional and Career Experience • 2+ years of proven experience in facilities, real estate, administrative, operations and startup or related experience. preferably in a technology and information industry. • Track record of successful cross- functional working relationships. Distill insights and information and lead deftly across the many aspects for the team. • Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking. • Strong Excel and data management skills is a plus. (2) Personal Traits: • A natural problem-solver who can work through challenges and navigate comfortably in ambiguity. • A creative partner, strategic thinker, interpersonal communicator and a hand-on doer who can enjoy experimentation and is willing to take bold bets despite risk of failure. • Positive, Self-motivated, works independently and possess strong organization skill

inline (樂排股份有限公司)成立於 2015 年,提供餐廳經營者全方位的客戶管理系統。在日本、澳洲、泰國、馬來西亞、新加坡、香港和台灣,每年有超過 8000 家餐廳使用 inline 服務顧客及經營客戶關係。 我們正在尋找一位熱愛社群媒體、對社群行銷充滿熱情的實習生加入我們的行銷部門!在這裡,你將有機會與全球知名的餐飲品牌、全台最大連鎖餐廳,以及訂位困難的名店合作,並與我們的行銷團隊共同發揮你的創意與社群洞察力,協助品牌達成行銷目標。 如果你熱愛美食,並渴望在社群媒體和內容行銷領域發光發熱,那就趕快應徵吧! inline (樂排股份有限公司) was founded in 2015 and provides a comprehensive customer management system for restaurants. Over 8,000 restaurants in Japan, Australia, Thailand, Malaysia, Singapore, Hong Kong, and Taiwan use inline to serve customers and manage client relationships. We are looking for a passionate social media marketing intern to join our marketing team. In this role, you can collaborate with globally renowned dining brands, the largest restaurant chains in Taiwan, and popular eateries. You'll work alongside our marketing team to leverage your creativity and social media insights to help achieve our marketing goals. If you are enthusiastic about food and eager to make an impact in the social media and content marketing fields, we would love to hear from you! 【 將從這個角色中學到什麼 】 ● 策略規劃: 透過資料蒐集,整理餐廳相關資訊,如用餐尖峰時段、季節菜單、餐廳創立初 衷等,為後續社群行銷提供基礎資料。 ● 網紅媒合: 研究並分析網紅的貼文類型、受眾特性及文案風格,協助每月為餐廳進行網 紅媒合,達成最佳合作效果。 ● 成效報告: 協助產出專案合作的結案報告,包含網紅體驗的貼文分析及相關成效數據。 ● 社群運營: 協助經營官方 META 帳號,負責創作、撰寫及發布社群貼文,提升品牌曝光 及互動。 ● 專案執行: 參與外部活動及品牌合作企劃,如:美食評鑑 500 盤合作、LVMH 集團旗旗 下香檳品牌 Moët & Chandon 合作等,推動專案順利執行。 【 What Will You Learn From This Role 】 ● Strategic Planning: Research and organise restaurant information such as peak dining times, seasonal menus, and the restaurant’s founding story to support future social media marketing. ● Influencer Matching: Research and analyse influencers' post types, audience characteristics, and writing styles. Assist in matching influencers with restaurants every month to achieve optimal collaboration outcomes. ● Performance Reporting: Assist in producing analysis of influencer collaboration posts and related effectiveness data. ● Social Media Management: Support the management of official META accounts by creating, writing, and publishing social media posts to enhance brand exposure and engagement. ● Project Execution: Participate in projects, such as the 500 Dishes, Moët & Chandon x inline campaign...etc.

inline 是專注於改善餐廳工作效率與服務品質的 SAAS 新創公司，全台知名連鎖餐廳、大型百貨、與美食入口平台都選擇 inline 成為營運及擴展業務最重要的合作伙伴。inline 的急速成長來自於新創團隊獨有的創意、彈性、與追求帶給客戶方便簡單的核心價值！ 希望你細心、具有良好的溝通、專案管理的能力及主動積極的態度，能不斷優化工作的流程同時也能積極達成主管及公司交付的專案、任務。 【 工作內容 What You Will Do 】 ▮ 能夠獨立工作並作為 QA 團隊的一員。 Work independently and as a team member. ▮ 與多個職務角色合作，提供高品質和可靠的產品。 Collaborate with multiple stakeholders to deliver high-quality and reliability products. ▮ 與QA團隊的QA工程師合作，測試inline應用和服務。 Cooperate with QA Engineers in QA team to test inline App and services ▮ 執行分配給您的測試計劃中的測試案例。 Execute test cases based on the test plan that you are assigned to. ▮ 負責功能釋出測試和用戶流程端對端測試。 Take charge of functional release testing and user flow end-to-end testing. ▮ 深入創建測試案例，執行測試案例，找出產品問題。 Dive deep into create test cases, executing test cases, troubleshooting product issue. ▮ 調查產品問題和發布錯誤，並協助進行根本原因分析。 Investigate product issues & release bugs and help with root cause analysis. 【 經歷要求 Requirements 】 ▮ 語言能力: 中文-精通/英文-良好 (inline 的同事來自世界各地，你需要和海外同事一起共事、溝通) Language Skills: Proficient in Chinese/Good in English (colleagues at Inline come from around the world, you need to work and communicate with overseas colleagues) ▮ 熟悉 iOS 裝置與應用 Familiar with iOS devices and applications ▮ 擁有時間管理及組織架構能力，能夠根據不同的任務安排優先順序 Possess time management and organizational skills, able to prioritize tasks based on their importance ▮ 願意和公司一起成長、和新創團隊的同仁達成目標 Willing to grow with the company and achieve goals with startup team members ▮ 一週上班時間至少20hr以上（每週三天以上) Minimum work hours per week: at least 20 hours (more than three days per week)