高雄理資堂有限公司
English Required
客服專員 Executive, Customer Service(高雄南星)
10/17 Updated
Full-time
Mid to Senior Level
English RequiredSalary & Location
Monthly SalaryNT$ 35,000+
高雄市小港區
Required
Language Requirements
English
聽/精通、說/中等、讀/精通、寫/精通
Work Experience
2年以上
Job Description
• Manage daily execution of customer service activities pertaining to the arrangement of warehousing, distribution and import/export shipments.
• Ensure proper and timely execution of working instruction.
• Planning and Coordination
-) Coordinate and liaise with customer on the daily work order requirements.
-) Monitor closely the progress of work orders and keep customer informed on regular basis.
-) Coordinate and monitor import/export relevant information and documents, ensuring the information in documents is correct.
-) Trouble shooting / solving of daily operations issues.
-) Keeping track of all the un-lotted balances.
-) Ensuring timely submission of inventory reports and stock reconciliation by the warehouse team to customer.
-) Ensuring timely submission of quarterly LME reports by warehouse team to SG HQ.
-) Coordinating with local collecting/delivery agents for self-collection/delivery cargos.
-) Issue invoice to customer.
-) ERP system maintenance and custom system execution.
-) Other CS functions/roles that deemed relevant in the future.
• Reporting
-) Ensuring service provider submits all required reports promptly.
-) Liaise with service provider and warehouse Ops Team on all the reporting queries or requirement.
-) Ensuring the integrated monitoring sheet are updated promptly.
-) Ensuring the correctness of the inbound and outbound reports (ie Tally Receiver, Lotting Summary, DWA, Verification and Feedback & etc) before submission to customer.
-) Supporting the CS Clerk in checking/casting of the reports when required (ie Receiver, DWA, Lotting Summary).
-) Support operation team.
-) Monthly and daily report preparation (such as renewal shipping report, shipment summary...etc.)
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班
Leave Policy
週休二日
Job Skills
Familiarity with Import and Export Business
Basic Concepts of International Trade
Customer Information Update and Maintenance
熟悉進出口業務 國際貿易基本概念 客戶資料更新維護
Job Category
International Sales
International Trade Specialist
Shipping / Customs Clearance Personnel
高雄市小港區
倉儲業
Access World is a global commodities warehousing and freight forwarding company including logistics business. Active in 25 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil & gas, project and general cargo. We are an approved warehouse keeper of the London Metal Exchange (LME) and Chicago Mercantile Exchange (CME), and we provide warehousing and associated logistics and value-added service to traders, producers, financiers and consumers of non-ferrous and ferrous metals, ferroalloys and minor metals etc. Our worldwide offices and operations span across Africa, Asia Pacific, Europe & Middle East, and US. Each region operating in semi-autonomous offices with their own corporate functions including Commercial, Finance, HR, Compliance & Legal, Customer Service, and Operations.
