inline_樂排股份有限公司
Cantonese/English Customer Support Representative 英語/粵語客服專員
10/18 Updated
Full-time
Senior Level
Partially Remote
0 ~ 5 applicants

Salary & Location

Monthly SalaryNT$ 40,000~55,000
台北市中正區

Required

Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Chinese
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
3年以上

Job Description

*本職位可申請工作簽證
What you will do
1. Provide exceptional customer support by promptly responding to inquiries through various channels such as phone calls, online tools, emails, and in-person interactions in the operating market.
2. Monitor the progress of reported issues/bugs and follow up with impacted merchants or platform users, while accurately documenting issues and data in CRM support systems.
3. Collaborate with the Dev/PM team to identify and prioritize enhancements based on potential impact risks associated with reported issues.
4. Analyze merchant inquiries using various parameters such as contact channels, time, question classification, and frequency to identify potential enhancement opportunities, and implement new processes for both product features and service procedures.
5. Work on a rotational shift schedule for 365 days, covering the hours of 7:00-16:00 / 8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 12:00-21:00 / 13:00-22:00 to provide round-the-clock customer support. Shift schedules may be subject to adjustment according to the company's new policy.
Preferred Experience & Personal Traits
1. [MUST] - Native in Cantonese and English and Conversant in Mandarin
2. 3+ years of proven experience in technical support or a call center in an F&B industry or SaaS software is preferable.
3. A natural problem-solver who can work through challenges and navigate comfortably in ambiguity.
4. A reliable partner, strategic thinker, interpersonal communicator, and a hands-on doer to contribute with strong common sense.
5. Self-motivated work independently and has a sense of priority.
6. Empathetic and service-oriented.
7. Strong Excel and data management skills
8. Availability to work on weekends and public holidays in the office
Number of Openings
2~3人
Educational Requirements
大學(學院)以上
Work Schedule
8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 12:00-21:00 / 13:00-22:00
Leave Policy
依公司規定

Job Skills

Document Processing/Typing Skills
Report Compilation and Management
Telephone Handling and Reception
Customer Complaint Handling
Document Processing Software Operation
Electronic Spreadsheet Software Operation
文書處理╱排版能力 報表彙整與管理 電話接聽與人員接待事項 客訴案件處理 文書處理軟體操作 電子試算表軟體操作
Job Category
Contact Center Information Clerks
Other Customer Service Personnel
Post-sales Product Technical Service
*歡迎身心障礙者投遞本司各項職缺 We welcome applications from individuals with disabilities. ❝ 接待,不再手忙腳亂 ❞ inline 是一套專攻餐廳經營者使用,提高餐廳管理桌況及訂位效率的雲端管理系統公司,我們有超過千家餐廳正在使用我們的系統,其中包含知名連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。頻繁與多個美食相關平台業者合作,讓餐廳增加曝光率且有穩定成長的客源。 台灣是 inline 的首站,我們正積極往其他國家拓展,地區包含香港、新加坡、澳洲、日本及美國,期待創造出橫跨亞太地區的 FoodTech 領導品牌。如果您有衝勁、有彈性、有創意且願意和 inline 一起走向未來,歡迎您加入我們。 ❝ Reception, no longer a hassle ! ❞ inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Japan, Sydney, Melbourne, Brisbane, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our teams and write the legend with inline for the next thousands of partners at a rapid pace.
0 ~ 5 applicants