KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司
English Required
空運客戶服務專員 Air Logistics Customer Care Specialist (台北)
11/1 Updated
Full-time
Entry-level
English RequiredSalary & Location
Monthly SalaryNT$ 38,000~45,000
台北市內湖區
Required
Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
不拘
Job Description
Jump start your career with this excellent opportunity to join the world's leading forwarding and logistics organisation and be part of our ongoing success story.
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
商業及管理學科類、運輸管理相關、航空相關
Work Schedule
09:00~17:30
Leave Policy
週休二日
Job Category
Other Customer Service Personnel
Sales Assistant
International Trade Specialist
台北市內湖區
貨運承攬業
▼我們找的不只是位員工，而是一起創新帶領改革的夥伴▼
Kuehne+Nagel 台灣德迅是全球最大運輸物流集團，Fortune 500世界五百大企業，1890年創於德國，我們致力於海運與空運貨物承攬，德迅是物流產業的全球性領導品牌，我們的業務遍佈全球，橫跨超過106個國家，擁有1,300直營據點，夥伴人數超過 79,000，2021年營業額達到328億瑞士法郎。
【為什麼加入Kuehne+Nagel】
★ 世界最大運輸物流集團
★ 全球職涯發展機會
★ 創新靈魂結合百年專業經驗
★ 瑞士總部上市上櫃
【經營理念】
Inspire. Empower. Deliver
☆啟發創新 ☆賦予能力 ☆社會傳遞
台灣德迅珍視每位夥伴，致力於創造開放、適切且彈性的工作環境，以鼓勵創新，提升效率。
每天經手的業務涵蓋各大產業，其多樣性加深了我們對全球供應鏈的了解，更使我們得以引導客戶選擇更優質的服務方案。
在用心服務客戶的同時，德迅集團也不忘其應有的社會責任與環境保護承諾。德迅深知供應鏈綠化的重要性，因此德迅集團與商業夥伴共同響應，並引領業界一起轉型。
【各項里程碑】
★ Fortune 500 遴選為世界前五百強企業
★ 認證通過ISO 9001、ISO14001及優質企業(AEO)認證
★ 三度榮獲HR ASIA 亞洲最佳雇主獎 Best Company to Work For
★ 康健雜誌「CHR健康企業公民」許諾企業
加入德迅，宛如置身國際換日線，身處臺灣，跨國串聯，不分你我，合作無間，視野放遠，職涯無限！
德迅簡介影片 https://youtu.be/yMOwjxoB-Z0
德迅環境介紹 https://youtu.be/BKkSrWSOwwg
