KUEHNE+NAGEL_台灣德迅國際運輸股份有限公司
English Required
空運客戶服務專員 Air Logistics Customer Care Specialist (台北)
11/13 Updated
Full-time
Entry-level
English RequiredSalary & Location
Monthly SalaryNT$ 38,000~45,000
台北市內湖區
Required
Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
不拘
Job Description
Jump start your career with this excellent opportunity to join the world's leading forwarding and logistics organisation and be part of our ongoing success story.
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
商業及管理學科類、運輸管理相關、航空相關
Work Schedule
09:00~17:30
Leave Policy
週休二日
Job Category
Other Customer Service Personnel
Sales Assistant
International Trade Specialist
