藝珂人事顧問股份有限公司
English Required
【louis vuitton】IT Service Delivery Specialist_RFS824
10/18 Updated
Full-time
Senior Level
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市信義區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
3年以上
Job Description
As IT Service Delivery Specialist, you are accountable for
• Governing the availability of all IT Services within the market
• Being the local point of contact for all stakeholders for IT issues
• Ensuring that global standards, polices and procedures are followed
• Managing the market’s IT and network infrastructure
As IT Service Delivery Specialist, you are accountable for
• Governing the availability of all IT Services within the market
• Being the local point of contact for all stakeholders for IT issues
• Ensuring that global standards, polices and procedures are followed
• Managing the market’s IT and network infrastructure
Responsibilities
• Have a detailed knowledge of the services and service catalogue provided to Louis Vuitton business
• Understand the effect a service outage and SLA may have from the business perspective
• Be responsive to users in any and all requests or issues
• Act as L2 escalation point for issues reported into the solution teams
• Monitor and follow up monthly reports on service reviews and improvement plan
-Help define and improve internal SLAs and external OLAs
-Ensure all users services are billed correctly
-Drive customer satisfaction with LV Asia Service Desk
• Track ITSM for outstanding requests and issues, ensuring user visibility on SLA
• Liaise with technical teams for most recent updates and gain an understanding f the outstanding deliverables
• Ensure timescales are within reach and if not update reports to reflect ability to deliver
• Hold monthly review meetings with retail operations both in person and by conference call for remote duties
• Document and meeting minutes and outcomes and ensure actions are completed timely and escalated where needed to line management
• Manage and facilitate projects and requests through delivery
-Scope clear requests and deliverables
-Liaise with users and other third vendors to gather required information
-Ensure any change od scope is referred back to the solution team
-Manage local contracts and agreements where needed
-Ensure tasks are allocated and being progressed effectively
-Maintain an active interest in the running of the project
-Attend all client project update meetings
-Be the contact point for market in case of delays, issues, changes of scope
• Work as part of the virtual team within market IT group to provide project assistance and knowledge sharing
• Act as an Ambassador for IT and promote central initiatives
• Manage local IT providers, secondments and approve on-demand proximity dispatches
• Manage and track ITAM and procurement according to LV core models
• Ensure compliance in security and standards
• Vendor Management
-Conduct periodic performance and KPI reviews based on agreed contractual terms
-Keep a solid working relationship with vendors and manage escalations as required
-Manage billing, payments and contract negotiation as required in the Market
• People Management
-Able to communicate effectively with internal business and different IT teams, and effectively make sound management decisions
-Coach and lead the service team to constantly challenge self and display professionalism
• Other tasks as assigned and being able to work under pressure
KEY REQUIREMENTS & COMPETENCIES
• At least 3-5 years of experience in service delivery and infrastructure project management
• University graduate in Computer Science or Engineering
• Strong Knowledge in networks (routing, LAN, WAN, WiFi, IPT) and EUC (end user computing) support
• Sound experience in POS support
• High initiative with strong ownership
• Substantial knowledge of IT support and operations
• Service minded and great team player
• Great communication and presentation skills, in written and verbal English (and Chinese)
• Comfortable working in a global and multi-cultural environment
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班、需輪班
Leave Policy
依公司規定
Job Skills
Server Website Management
IT Equipment Environmental Settings
Installation and Maintenance of Network Security Systems
伺服器網站管理維護 資訊設備環境設定 安裝與維護網路安全系統
Job Category
Network Management Engineer
IT Equipment Control Personnel
台北市信義區
人力仲介代徵
藝珂集團為全球最大的國際性人力資源服務公司，總部設於瑞士蘇黎世，名列《財富Fortune》全球前500大企業，股票也在瑞士蘇黎土證券交易所公開上市。藝珂集團亦獲全球最佳企業職場肯定，目前已有超過5千家分公司，服務遍佈於世界60個主要國家及地區市場，全職員工超過39,000名。每天有超過70萬名的約聘工作夥伴為超過10萬家公司提供最完善的人力資源服務。
台灣藝珂於1989年成立，以國際視野丶貼近客戶的服務網路，提供台灣各類產業及大丶中丶小型企業多元的人才資源服務，服務市場遍及亞太區。除了為台灣企業提供人才搜尋的服務外，更為企業的人力資源管理提供360度人才解決方案和教練/諮詢服務，以因應瞬息萬變的市場環境，協助企業優化勞動環境。
台灣藝珂集團於台北﹑新竹﹑台中﹑台南﹑高雄皆設有服務據點，透過全台近兩百位專業顧問與職員，協助企業經營領域的擴展，同時讓求職者有更彈性多元和跨地域的求職空間。
藝珂專業：
業務銷售與行銷/數位應用/醫藥及醫材專業/公司財會/法規稽核及風控/資訊科技與管理/銀行金融科技/證券投資/生產與製造/研發/人力資源/軟體開發與應用/法務與法遵/專利/公共事務諮詢/行政管理與後勤單位/供應鏈/採購/客服/產品管理/專案管理/工程製造與技術
服務據點：
台北總公司 02-5552-6168
新竹分公司 03-620-1558
台中分公司 04-2301-0781
南科分公司 06-510-6999
高雄分公司 07-226-2060
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