聯均有限公司
Customer Service Agent(Zendesk) 客戶服務專員.
10/18 Updated
Full-time
Mid to Senior Level
English Required
0 ~ 5 applicants

Salary & Location

Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市內湖區

Required

Language Requirements
English
聽/略懂、說/略懂、讀/中等、寫/中等
Work Experience
1年以上

Job Description

1. 負責客戶email應對及回覆,並協助申請備品替換、技術協助及購買資訊查詢。
2. 客訴處理,產品軟體問題追蹤、結案。
3. 相關產品申請狀況的數據統整。
4. 負責顧客之事項後續處理,相關需求表單填寫。
5. 提供顧客回饋及客服人員自身意見,以供公司檢討改進。
6. 定期與主管檢視顧客滿意度,針對客服技巧進行調整與改善。
本職位是公司客戶服務的重要角色,歡迎有經驗、對服務有熱情的客服主管或人員加入團隊,幫助我們一同提高的客服品質!
Number of Openings
1~3人
Educational Requirements
高中(職)以上
Work Schedule
日班
Leave Policy
週休二日

Job Skills

Customer Information Update and Maintenance
Customer Information Collection
Customer Complaint Handling
客戶資料更新維護 客戶情報蒐集 客訴案件處理
Job Category
Customer Service Supervisor
Other Customer Service Personnel
Post-sales Product Technical Service
聯均有限公司將於 2024/9月進駐內科頂辦,歡迎加入聯均,在超棒的工作環境共創未來! *我們的公司 母公司--聯力成立於 1983 年,專精於製造電腦機殼及周邊產品。公司以「創新、品質」著稱,致力為客戶提供最優質的產品和服務。我們堅信創新是成功的關鍵,除了專注於技術創新,也不斷提升產品品質和客戶體驗,因此我們的團隊是一個充滿活力、首重創意及合作精神的團隊,一起努力實現公司的價值與目標。 *我們的成就 我們提供各種類型的電腦機殼、電源、一體式水冷及電腦風扇產品,其中深受消費者喜愛的雙艙機殼及創新的積木風扇皆是由母公司聯力率先推出。我們的產品皆以高效、耐用和設計美觀著稱,持續為 PC 發燒友帶來卓越的使用體驗。 *我們的職場氛圍 公司多年來致力打造 LGBT 友善職場,促進平等、互助合作的工作氛圍。我們亦非常重視每位員工的感受與發展,努力提升工作環境的品質,並將於 2024/9月進駐內科頂辦,期許團隊夥伴能在優質的工作環境中發揮長才、打磨專業,努力凝聚每位團隊成員,成為能夠並肩作戰的好隊友。 我們正在尋找專業與熱忱兼具的人才加入團隊,如果你對技術創新和挑戰充滿熱情,並且想在一個充滿活力與合作精神的優質環境中工作,我們非常期待您的加入! JOIN EQUAL will be moving to a new Neihu office in September 2024. Welcome to our team, and let's create the future together in an amazing work environment! Since its founding in 1983 and rebranded in 2018, our parent company LIAN LI has been driven by a passion for excellence. Today, it is a world-renowned brand that stands for innovation, quality, and design. JOIN EQUAL has created iconic computer cases and invented dual-chamber cases, as well as cutting-edge cooling products such as UNI FANS. JOIN EQUAL has inspired a new generation of PC enthusiasts, builders, and gamers around the world. The company’s commitment to high performance and professional quality has earned it a loyal following and numerous awards. JOIN EQUAL continues to push the boundaries of what is possible, delivering innovative products that lead the industry. Here we are looking for talented individuals who are professional and enthusiastic in this industry to join our team. If you are passionate about technological innovation and challenges, and wish to work in a dynamic and collaborative environment, we eagerly look forward to your application!
0 ~ 5 applicants