We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Manager, HRM

What You Will Do:

• Oversee all HRM for employees in one FC (Fulfillment Center), managing a team of two in improving employee policies and guidelines and making Coupang a better workplace

• Daily Operation: New hire and exit process, HR Audit, WD maintenance, RSU user guide, cost center management, reporting, payroll offline data, local government request support, employment contracting, visa and mobility support, and residential support, outsourced service monitor, emergency management, other ad-hoc request in need. 

• L&D: New hire onboarding, employee engagement activities, language trainings, workshops, company wide meeting support

• HR Compliance/Process/Projects: Policy and process review and update, benefit review, HR budgeting, HR compliance, etc.

• Partner with other Process COE, People Systems, and other People teams to identify and execute on continuous improvement initiatives to improve cost, quality, and/or throughput metrics.

• Serve as escalation point for issues and requests related to people process.

• Engage in knowledge management and change management activities for projects and change requests.

• Lead root cause analysis and problem solving for any issues arising.

• Oversee HR process improvement projects to improve operational efficiency.

• Benchmark market best practices and introduce new systems/solutions where applicable.

Qualifications:

• Bachelor’s degree

• 6+ years’ HR experience

• Team player with company-wide perspective

• Ability to solve HR process related issues digging down to the details

• Ability to lead multiple HR projects with ruthless prioritization

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Coupang does not discriminate against disabled applicants or those with veteran status. • We are proud to offer equal opportunities for all applicants.