臺北嘉佩樂酒店_國亨開發股份有限公司
房務部-房務主任 Housekeeping-Housekeeping Supervisor
10/12 Updated
Array
English Required
Full-time
Senior Level
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市松山區
Required
Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
3年以上
Job Description
房務主任是房務部團隊的重要一分子，負責酒店的清潔和對細節的關注。確保每間客房皆符合酒店所規定的最高清潔標準。管理其負責樓層的房務員，詳細檢查他們的清潔工作。
1.有效地與房務協調員和櫃台溝通房況，以確保客房及時準備就緒並滿足顧客的特殊需求。
2.確保所負責的樓層順利運作，將各項職務平均分配給房務員。
3.負責評量房務員的表現，增進整房流程並徹底檢查客房，以確保客房符合酒店所規定的最高清潔標準。
4.定期進行樓層儲藏室庫存盤點，以確保備品充足且各項設備皆良好維護，從而大幅提升營運效率。
5.確保所負責的樓層的儲藏室保持整潔。各項清潔設備、用品和化學物均有確實標示以正確使用及儲存。
6.進行入職培訓與在職訓練，解釋各項規定、工作流程，示範如何使用並維護設備。
7.確保所有團隊成員充分了解富比士服務標準對於提供卓越審計和服務績效的重要性。
8.鼓勵並建立正向的工作環境，為團隊成員提供支援。指導房務員並提供建設性回饋以提升其工作表面。
9.賦予團隊成員自主權和責任感，以超越顧客的期望。分派任務並期望責任制與定期回饋。
10.向房務協調員回報所負責樓層中發現的任何問題、損壞或故障。追蹤維修工單狀態，確保問題已解決並確實更新客房狀態。
11.處理並排解顧客抱怨，在系統內登錄顧客意見回饋，確保及時解決問題及回報補償措施。
12.嚴格遵守酒店所制定的工作場所安全和保障規定。
The Housekeeping Supervisor is an integral part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The individual is responsible for ensuring all guest rooms meet the highest standards as set by the hotel. The Housekeeping Supervisor oversees both Room Attendants and Houseman working on the assigned floors, conducting detailed inspections of their work.
1.Responsible for the smooth operation of the floor assigned, ensuring that all duties are fairly distributed to the Housekeeping Attendants.
2.Effectively communicate with the Coordinator and Front Office on guest room status to ensure timely room readiness and that all guests' special requests are adhered to.
3.Responsible for the performance of the Housekeeping Attendants on the assigned floor by facilitating guest room servicing process and conducting thorough inspection of to ensure highest level of room cleanliness according to the hotel's standards.
4.Maximizes operational efficiency by perform floor pantry inventory check on a timely basis to ensure adequate supplies and that equipment are well-maintained in good working condition.
5.Ensures that the assigned floor pantry is kept clean and organized at all times. All cleaning equipment, supplies and chemicals are property stored, handled and correctly labelled.
6.Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
7.Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.
8.Provides support to team members by establishing and encouraging a positive and harmonious work environment. Mentors and offer guidance Attendants through constructive feedback to improve performance.
9.Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
10.Report any issue or damages and breakdowns found on the assigned floors to the coordinator. Follow up with the work order status to ensure that issue is resolved and update guest room status accurately.
11.Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
12.Establishes and maintains strict compliance to work place safety and security policies set by the hotel.
Number of Openings
3~5人
Educational Requirements
高中(職)以上
Field of Study Requirements
餐旅服務相關、觀光事務相關
Work Schedule
日班、晚班、假日班、需輪班
Leave Policy
依公司規定
Job Category
Housekeeping
Hotel Staff
Hotel or Restaurant Supervisor
台北市松山區
旅館業
Capella Taipei pause and embrace a realm of serene sophistication and understated luxury. Nestled in Taipei's pulsating Songshan district, Capella Taipei stands as a beacon of contemporary elegance amidst a city that seamlessly marries its rich heritage with modern vibrancy. Just a breath away from Taipei 101, Taipei Indoor Stadium and a short journey from Songshan Airport, the hotel is an oasis of tranquility in the urban landscape. Each of its 86 rooms, thoughtfully designed by André Fu Studio, narrates a story of refined luxury and personalised comfort. Here, in the heart of a bustling metropolis, Capella Taipei invites you to experience a unique blend of culture and relaxation, where every moment is a cherished memory in the making.
臺北嘉佩樂酒店坐落於臺北市核心的敦化北路上，靜擁蒼翠盎然的林蔭大道，將細膩的人文精髓和現代活力完美糅合，為賓客細意呈現無與倫比的奢華旅行新體驗。
臺北嘉佩樂酒店擁有86間典雅客房，由備受讚譽的André Fu設計事務所擔綱設計，獨具特色的匠心設計將豐富質感、藝術氛圍及時尚現代的格調精妙融合，傾力打造奢華優雅且別具一格的居停空間。酒店緊鄰松山機場，及臺北101大樓和小巨蛋體育館等多個文化藝術名勝和地標建築。居於繁華都市，遁入謐靜綠洲，浸潤於迷人風情，開啟非凡探索之旅。
About Capella Hotel Group 嘉佩樂酒店集團簡介：
Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen. The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalized service.
Capella Hotels and Resorts was named Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023.
嘉佩樂酒店及度假村旗下擁有位於新加坡、曼谷、河內、烏布、雪梨、上海和海南土福灣等地的多家度假酒店。在未來幾年內，還將在日本、馬爾代夫、韓國、南京和深圳等地陸續開設新的酒店。
嘉佩樂酒店及度假村榮獲由全球知名的旅行生活方式媒體Travel + Leisure漫旅雜志美國版頒發的"2023年度世界旅行獎最佳酒店品牌"的殊榮。卓越的酒店品牌專注於爲客人打造在地為本的文化體驗，將精心設計的傳奇建築與細緻周到的專屬匠心服務融爲一體。
