inline_樂排股份有限公司
Customer Support Representative 客服專員 (中文/英文)
10/18 Updated
Full-time
Senior Level
Partially Remote
11 ~ 30 applicants

Salary & Location

Monthly SalaryNT$ 40,000~55,000
台北市中正區

Required

Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Chinese
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
4年以上

Job Description

【 工作項目 】
▮ 線上回覆客戶店家的問題、引導系統操作以及辨識系統異常的情況
▮ 追蹤已回報的系統問題並執行後續作業,例如通知客戶問題已經解決
▮ 與工程師溝通、討論客戶回饋的建議與問題,並提出可能影響程度與範圍的說明作為安排系統優化或開發的參考
▮ 依據案件資訊(如:聯絡管道、時間點、問題類型、聯絡客服的頻率)分析並歸納作為改善服務流程以及產品的數據
▮ 配合公司執行專案任務
▮ 輪值平日、假日與早晚班排班( 8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 12:00-21:00 / 13:00-22:00 )
【 任職資格 】
▮ 取得學士以上學位
▮ 至少二年以上正職工作經驗,客戶服務工作經驗一年以上尤佳
▮ 曾有線上平台任職經驗者佳
▮ 中英文打字每分鐘40字以上
▮ 具備英文、中文文件撰寫與口語能力,可與非中文使用者進行純英語對話與文件溝通
▮ 閱讀以及理解能力佳
▮ 具備資料統計以及分析能力
▮ 向客戶展現同理心以及服務熱忱
▮ 國定假日、例假日輪班到辦公室上班
【 工作內容 What You Will Do 】
▮ Reply daily online conversation over partner restaurants' inquiries, service operation in structure, issue/bug identification;
▮ Track progress of reported issue/bug and execute follow ups such as notify impacted merchants or send announcement to platform users;
▮ Communicate with engineers on issue identification and discuss potential impact risk to come out priority of enhancements;
▮ Take shift as 365 days customer support;
▮ Analysis merchant inquiries with contact channels, time, question classification, frequency to locate enhancement initiatives by implementing new process for both product features and service procedures;
【 工作技能 Requirements & Personal Traits 】
▮ Bachelor's degree
▮ Proven experience 2 years work and above,a plus with customer service related.
▮ At least 1 year service experience in online platform is a PLUS
▮ Verbal and written communication in both English & Chinese
▮ Strong comprehension
▮ Strong Excel and data management skills
▮ With empathy and willing to serve
▮ Availability take shift on weekends and public holidays in office
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
8:00-17:00 / 9:00-18:00 / 10:00-19:00 / 12:00-21:00 / 13:00-22:00
Leave Policy
依公司規定

Job Skills

Document Processing/Typing Skills
Report Compilation and Management
Telephone Handling and Reception
Customer Complaint Handling
Document Processing Software Operation
Electronic Spreadsheet Software Operation
文書處理╱排版能力 報表彙整與管理 電話接聽與人員接待事項 客訴案件處理 文書處理軟體操作 電子試算表軟體操作
Job Category
Contact Center Information Clerks
Other Customer Service Personnel
Post-sales Product Technical Service
*歡迎身心障礙者投遞本司各項職缺 We welcome applications from individuals with disabilities. ❝ 接待,不再手忙腳亂 ❞ inline 是一套專攻餐廳經營者使用,提高餐廳管理桌況及訂位效率的雲端管理系統公司,我們有超過千家餐廳正在使用我們的系統,其中包含知名連鎖餐飲集團、米其林星級餐廳、百貨商場及特色名店。頻繁與多個美食相關平台業者合作,讓餐廳增加曝光率且有穩定成長的客源。 台灣是 inline 的首站,我們正積極往其他國家拓展,地區包含香港、新加坡、澳洲、日本及美國,期待創造出橫跨亞太地區的 FoodTech 領導品牌。如果您有衝勁、有彈性、有創意且願意和 inline 一起走向未來,歡迎您加入我們。 ❝ Reception, no longer a hassle ! ❞ inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Japan, Sydney, Melbourne, Brisbane, Hong Kong, Singapore, Kuala Lumpur, Bangkok, and the cities in APAC. For people with solid professional skills and talents, who are highly motivated to expand their career and grow in a fast, flexible environment, we have several opportunities to build the business with our teams and write the legend with inline for the next thousands of partners at a rapid pace.
11 ~ 30 applicants