裕利股份有限公司
客戶關係管理經理 CSM Manager
10/16 Updated
Full-time
Manager/Director
English Required
11 ~ 30 applicants

Salary & Location

Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市松山區

Required

Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
5年以上

Job Description

.As a CSM leader to set up performance goals which is to align company long/short term strategies, to conduct CSM monthly meeting, yearly client satisfaction survey and complete CSM performance appraisal. 作為CSM團隊的領導者,制定績效目標,以使其與公司的長期/短期戰略保持一致,進行每月的CSM會議,年度原廠滿意度調查並完成CSM績效評估。
.As a delegated CSM for key clients and conduct QBR/Ops meeting timely. 作為重要原廠的CSM,定期舉行QBR/Ops會議。
.Follow up client’s concerns received from annual satisfaction survey. 追踨從年度滿意度調查中收到的原廠關切的議題。
.Build a good and trustworthy relationship with client. 與原廠建立良好及信賴的關係。
.Be a leader for new project such as business transfer. 主持新原廠移入的專案計劃。
.Introduce new initiatives to client and ensure their onboard smoothly. 向原廠介紹新的服務技術, 工具及流程,並確保其順利導入。
.Communicate with client timely in case there is any urgent or important event that may interrupt our services or impact to their product. 如有任何可能中斷我們的服務或影響其產品的緊急或重要事件,及時與原廠溝通。
.Share best practice and create win-win solution to client. 分享最佳營運範例,並為原廠創造雙贏解決方案。
Join key clients’ QBR (classifies AAA & AA) meeting with delegated CSM and summarize key concerns and feedback to top management team bi-monthly. 與委派的CSM一起參加重要原廠的QBR會議(分類為AAA和AA),並每兩個月總結關鍵關切和反饋,向高層管理團隊報告。
.Collaborate with function head to Introduce new initiatives to key clients quarterly. 與各部門負責人合作,每季度向重要原廠介紹新的服務技術, 工具及流程。
.Collect market information where may directly or potentially impact to our core business such as new initiatives from competitors or new entry party. 收集市場信息,可能會直接或潛在地影響我們核心業務的信息,如競爭對手的新倡議或新進入方。
.The key POC for TCDC will coordinate key projects related to TCDC services and also build long-term and trusted relationships with TCDC. TCDC 的主要聯絡人將協調與 TCDC 服務相關的關鍵項目,並建立與 TCDC 的長期和信任關係。
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
一般商業學類、其他醫藥衛生相關、公共關係相關
Work Schedule
日班
Leave Policy
週休二日

Job Skills

Document Processing/Typing Skills
Administrative Affairs Handling
Report Compilation and Management
Document or Data Entry and File Processing
Document
Brand Marketing Management
Marketing Strategy Formulation
Brand Popularity Promotion
Customer Relationship Management
Product Strategy
Market Trend Analysis
Customer Information Update and Maintenance
Customer Information Collection
行政事務處理 顧客關係管理 品牌知名度推廣 產品策略 市場趨勢分析 行銷策略擬定 品牌行銷管理 文件或資料輸入建檔處理 文件檔案資料處理、轉換及整合工作 文書處理╱排版能力 報表彙整與管理 客戶資料更新維護 客戶情報蒐集
Job Category
Market Research/Market Analysis
Project Sales Supervisor
Data Analyst
【集團簡介】 裕利醫藥集團是亞洲最大的醫藥保健服務公司,2022為成立一百周年。成立近百年來,目前集團年經營規模已達130億美金,深耕亞太市場13個據點,並已超過1萬名員工。裕利台灣成立於1988年,不但是集團內營業額最大的國家,亦是台灣最大的醫藥保健服務公司,在台市佔已經過半,相當於台灣每兩顆藥就有一顆來自於裕利的倉儲配送。 【全台最大醫藥物流中心】 我們打造全台最大的醫藥物流中心,設立亞太區最大冷鏈倉儲,隨藥業與政府法規的規範,持續獲得ISO、藥品優良製造規範(PIC/S GMP)等認證,確保整個供應鏈從藥品出廠後到運送至用戶端使用前,均能維持藥品運銷過程最高標準的品質保證與完整性。 【得獎紀錄】 裕利醫藥成功獲得了 - 2018、2021、2022年獲得HR Asia Award「亞洲最佳企業雇主獎」 - 2020年獲得台灣企業永續- 透明誠信獎 - 2021年獲得WeCare最佳關懷員工獎 - 2021 、2022 EcoVadis永續發展白金獎 - 2021年台灣百大最有價值MVP經理人(100MVP經理人) 【來吧!裕利營業中】 我們致力於創造一個追求成長、多元開放、發展最佳人才的環境,裕利不斷與時俱進追求卓越,目前投入數位科技於醫療產業的應用發展,期望善用數位工具將人類健康推向更美好的未來。歡迎您一起加入、一同完成此目標! ! 【服務據點】 - 台北辦公室 105臺北市松山區南京東路4段126號10樓 10F., No. 126, Sec. 4, Nanjing E. Rd., Songshan Dist., Taipei City 105 , Taiwan (R.O.C.) - 台中辦公室 台中市西區公益路367號8樓之一 8F.-1, No. 367, Gongyi Rd., West Dist., Taichung City 407, Taiwan (R.O.C.) - 高雄辦公室 804高雄市四維三路6號14樓B室 14F.-B, No. 6, Siwei 3rd Rd., Lingya Dist., Kaohsiung City 804 , Taiwan (R.O.C.) - 大園物流中心一倉DC1 337桃園市大園區開和路91號 No. 91, Kaihe Rd., Dayuan Dist., Taoyuan City 337 , Taiwan (R.O.C.) - 大園物流中心二倉DC2 337桃園市大園區開和路99巷127號 No. 127, Ln. 99, Kaihe Rd., Dayuan Dist., Taoyuan City 337 , Taiwan (R.O.C.) - 觀音物流中心五倉DC5 328桃園市觀音區工業八路188號 No. 188, Gongye 8th Rd., Guanyin Dist., Taoyuan City 328 , Taiwan (R.O.C.) Zuellig Pharma is Asia Pacific's trusted pharmaceutical and healthcare distribution and logistics specialist covering inventory management, warehousing, distribution and customer order management. We combine local market expertise with modern technology to provide reliable, quality-driven distribution services. Taking advantage of our extensive experience and infrastructure allows each manufacturer to focus on their own core expertise. A scalable infrastructure supports the marketing efforts of our principals, and our debt collection service reduces the country risks of individual principals. We provide the largest direct account coverage in all healthcare channels in Asia Pacific, employing over 1,000 sales representatives to support the activities of our principals in the trade channel. Advanced information technology tools such as Zip-Online, progressive sales and inventory tool, grant principals full transparency for all transactions. Today, Zuellig Pharma Taiwan represents over 30 multi-national pharmaceutical and healthcare companies. With sales exceeding NT$20 billion, we service over 15,000 customers island-wide and employ a team comprising over 400 individuals. We are committed to creating an environment that attracts, motivates and develops the best people in the pharmaceutical industry. We pursue excellence, innovation and professionalism in customer service and provide our principals with a range of value-added services. For more information, please visit: https://www.zuelligpharma.com/ https://www.zuelligpharma.com/careers/meet-our-people
11 ~ 30 applicants