Mphasis Taiwan_澳大利亞商安復仕有限公司台灣分公司
(ID:404975) Microsoft OS and Wireless PM 歡迎身心障礙者與原住民
10/16 Updated
Full-time
Senior Level
Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市南港區
Required
Work Experience
4年以上
Job Description
· Job Summary –
We are looking for a highly skilled 3rd Level Support (3LS) Specialist with expertise in Microsoft operating systems and wireless troubleshooting for laptops. This role involves advanced technical support and problem resolution for complex OS and wireless issues, ensuring optimal performance and reliability of our laptop fleet.
Years of experience needed – 5+ years
· Technical Skills:
o In-depth knowledge of Microsoft Windows environments (Windows 10, Windows 11).
o Strong understanding of wireless networking concepts and troubleshooting methodologies.
Familiarity with scripting or automation tools is a plus (e.g., PowerShell).
o Advanced OS Support:
o Provide 3rd level support for Microsoft Windows operating systems, addressing complex technical issues.
o Analyze and resolve escalated problems related to system performance, software installations, and updates.
o Develop and maintain system documentation, including troubleshooting guides and best practices.
o Wireless Troubleshooting:
o Diagnose and resolve advanced wireless connectivity issues in a corporate environment.
o Conduct root cause analysis for recurring wireless problems and implement effective solutions.
o Collaborate with network engineers to enhance wireless infrastructure and performance.
o Collaboration and Communication:
o Serve as a point of escalation for 1st and 2nd level support teams, providing guidance and mentorship.
o Communicate effectively with cross-functional teams to address technical challenges and implement solutions.
o Prepare and present reports on OS and wireless performance metrics and improvement plans.
o Continuous Learning and Improvement:
o Stay current with Microsoft OS updates, security patches, and wireless technologies.
o Participate in training sessions and workshops to enhance technical skills and knowledge.
o Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong communication skills, with the ability to explain technical concepts to non-technical users.
o Team-oriented with a proactive approach to support and collaboration.
o Certifications:
o Relevant certifications (e.g., Microsoft Certified: Windows Client, CompTIA Network+, ITIL) are preferred.
Qualifications:
o Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
Number of Openings
1~1人
Educational Requirements
不拘
Work Schedule
日班
Leave Policy
依公司規定
Job Category
Software Project Manager
Other Project Managers
台北市信義區
電腦軟體服務業
Mphasis (BSE: 526299; NSE: MPHASIS) is a leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Mphasis has more than 30 offices in 20 countries with delivery centers in India, Sri Lanka, China, Australia, Japan, North America, Europe and now in Taiwan!
Mphasis 是全球領先資訊技術解決方案供應商。致力成為最強大的合作夥伴，運用新興技術解決客戶問題，協助企業轉型。
目前Mphasis在全球20個國家擁有30多個據點，遍及印度，斯里蘭卡，中國，澳大利亞，日本，北美，歐洲以及台灣！
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