台灣彪馬股份有限公司_PUMA Taiwan Sports Ltd.
Assistant, E-Commerce 電商助理
10/15 Updated
Full-time
Mid to Senior Level
Salary & Location
Monthly SalaryNT$ 32,000~36,000
台北市內湖區
Required
Work Experience
2年以上
Job Description
To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey.
Operation:
- To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting)
- To activate products on the shops and make sure that they are displayed correctly
- Work with other team members to resolve content or booking issues and communicate any customer feedback to team member.
Fulfilment/Stock & Shipment:
- To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy
- To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues
- To communicate to warehouses on any special requirements in relation to offers as necessary
-
Customer Service:
- To Liaise directly with consumer and platform to resolve any customer complaints or issues as necessary
- Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image
in the customer’s mind and adhering to corporate terms & conditions
E-Commerce Operations Management:
Website Maintenance
Product Descriptions and Content Creation –
Manage the branding and product in the online shops: Preparing the product information, including product detail description , new products copywriting & photo shooting(outsourcing) with correct image format / new products info details.
商品資訊前置作業 - 含商品圖檔拍攝(外包) / 圖片格式轉換 / 新品明細資料準備 / 新品文案撰寫編輯
Bulk Product Data Entry –
Adding new products, deleting outdated products information from the site, tagging products that are out of stock, uploading product photos or migrating products to a new platform.
商品上下架作業 - 品牌端在官網/電商平台上商品上下架作業
Events and Campaign Preparation –
Assisting ECom team with preparation work such as promotion and products content, copywriting and banners
活動檔期 – 活動文案, Banner 與 商品文案圖片資料的撰寫與編輯等前置作業
Customer Service –
Handling customer complaints and answering online products information
客服 - 協助處理顧客抱怨與線上商品資訊回答
辦公室職位福利制度
環境
1. 與國際接軌與開放的工作文化
2. Agile office：舒適明亮的工作環境，除辦公區外另設置休息區
3. 完善的設備：設有健身房、淋浴間、咖啡機等
福利
1. 部門聚餐補助
2. 彈性上下班制度
3. 多元及彈性、優於勞基法的休假制度
4. 福委會及公司內部舉辦之多元活動
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
依公司規定
Job Category
E-Commerce Marketing
Other Customer Service Personnel
Sales Assistant
台北市內湖區
文教／育樂用品批發業
【2023 HR ASIA 台灣亞洲最佳企業雇主獎 HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2023】
【2023 HR ASIA 多元、平等和包容獎 HR ASIA DIVERSITY, EQUITY & INCLUSION AWARDS 2023】
【2023 HR ASIA 數碼轉型獎 HR ASIA DIGITAL TRANSFORMATION AWARDS 2023】
PUMA是全球首屈一指的運動領導品牌，設計開發並銷售製造各種鞋類、服裝以及配件產品。自1948年創立至今，PUMA為運動史上偉大運動員們設計出無數創新功能性裝備。PUMA的專業運動與運動時尚產品系列涉及足球、跑步、訓練和健身、高爾夫、及賽車領域，同時也與世界知名設計品牌共同合作開發商品，創作出更多新穎的運動時尚產品。PUMA集團旗下品牌包括：PUMA、Cobra Golf和Stichd，產品遠銷120多個國家和地區，全球超過20,000餘名員工。總部設於德國赫爾佐根-赫若拉赫(Herzogenaurach)。
擁有極大優勢的PUMA，已走過了純運動品牌的歲月。如今PUMA在特殊的領域已佔有一席之地，即「運動休閒風潮」。PUMA成功地、平衡地橫跨了運動及休閒兩大領域，這也是PUMA持續突顯品牌差異的成功關鍵，激發消費者的渴望則是企業成長的指標。
At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. That hustler’s spirit can be felt across PUMA categories, partnerships, offices, and countries. And we are always in search of talent that can help us set the pace at which sport and culture collide, as well as finding better ways to connect and collaborate with our communities.
PUMA supports over 20,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.
