【Splashtopについて】 弊社はアメリカ・シリコンバレーのベンチャー企業によって開発され、世界中で急速にユーザーを獲得したリモートデスクトップアプリ「Splashtop」を提供するSaaS企業です。 当社の製品は複数のプラットフォーム（Windows、macOS、iOS、Android）に対応しており、ITおよび教育コミュニティで高く評価されています。 詳細はwww.splashtop.comおよびwww.mirroring360.comをご覧ください。App Store / Google PlayでSplashtopを検索することもできます。 全世界で3,000万人以上のユーザーがおり、日本でも5,000社以上が導入し、問い合わせも増えてまいりましたため、ユーザーの相談窓口となり、日本チームと台北にある開発チームとの間をつなぐテクニカルサポート担当を募集しています。 【職務内容】 この役割では、主に日本語を話すカスタマーサービス代表として、お客様の使い方に関する簡単な質問に対応するだけでなく、専門性の高い疑問や不具合の相談など、より複雑なケースにも対応し、お客様の満足度向上に貢献していただきます。当社では研修プログラムを提供し、常に上司や先輩がサポートする体制を整えていますので、未経験の方でもご安心ください！ また、開発チームとのコミュニケーションは英語や中国語で行われるため、日常会話レベルの英語スキルまたは中国語スキルが必要です。開発チームと円滑なコミュニケーションを図りながら、業務を遂行していただきます。 ご応募の際は、言語スキルについてもご記入ください。 以下の業務を担当していただきます： 1. お客様や代理店とのコミュニケーションを通じて、適切なSplashtopサービスを推奨する 2. お客様のフィードバックを収集し、追跡し、迅速な解決策を提供する 3. 技術的な問題を分析し、社内の開発チームと連携して問題を解決する 4. 内部のチケットシステムを使用してメールの質問に回答する 5. テキストチャットシステムや電話を通じてユーザーの質問に回答する 6. 製品の改善に関する提案を行う 7. 週末や祝日を含む柔軟な勤務スケジュールに適応できること 外国籍の方も歓迎します！ ご応募をお待ちしております。 【 About Splashtop】 Splashtop is a SaaS company offering industry-leading remote access/support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play). We have over 30 million users worldwide, and in Japan alone, more than 5,000 companies have adopted our product. Due to the increasing number of inquiries, we are looking for a technical support representative who will serve as the user's point of contact and bridge the gap between our Japan team and the development team in Taipei. 【What will you do in this role?】 In this role, you will primarily serve as a Japanese-speaking customer service representative, providing assistance not only for simple usage questions but also for complex inquiries and troubleshooting to enhance customer satisfaction. We provide training programs and have a support system in place with supervisors and senior colleagues, so even inexperienced individuals can feel at ease. Additionally, since communication with the development team is conducted in English or Chinese, English or Chinese communication skills are required. You will be responsible for working with Splashtop Japan office to cover below job contents to Japanese customers: 1. Communicate with customers and Japan resellers and recommend them for the right Splashtop service. 2. Collect/track customer feedback and provide timely solutions. 3. Analyze reported technical issues, and co-work with internal developers to remedy problems. 4. Use internal ticket systems to answer email questions. 5. Use text chat system and phone calls to answer users' questions. 6. Provide suggestions for product improvement. 7. Be able to adapt to flexible work schedules, including weekends and national holidays. - Foreign residents are welcomed!

▲ About Splashtop: Splashtop is a SaaS company offering industry-leading remote access / support services, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play). Currently, we would like to find a bi-lingual (English and others) customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. ▲ What will you do in this role? 1. Communicate with customers and recommend them for the right Splashtop service. 2. Collect/track customer feedback and provide timely solutions. 3. Analyze reported technical issues, and co-work with internal developers to remedy problems. 4. Use internal ticket systems to answer email questions. 5. Use text chat system and phone calls to answer users' questions. 6. Provide suggestions for product improvement. 7. Be able to adapt to flexible work schedules, including weekends and national holidays. ▲ Preferred experience: 1. Language proficiency for Japanese/German/French/Italian/Spanish/Russian is a strong plus. - Foreign residents are welcomed!

▲ About Splashtop: Splashtop is a SaaS company offering industry-leading remote access / support services, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play). Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. ▲ What will you do in this role? 1. Communicate with customers and recommend them for the right Splashtop service. 2. Collect/track customer feedback and provide timely solutions. 3. Analyze reported technical issues, and co-work with internal developers to remedy problems. 4. Use internal ticket systems to answer email questions. 5. Use text chat system and phone calls to answer users' questions. 6. Provide suggestions for product improvement. 7. Be able to adapt to flexible work schedules, including weekends, national holidays. ▲ Preferred experience: 1. Language proficiency for Japanese/German/French/Italian/Spanish/Russian is a strong plus. - Foreign residents are welcomed!

▲ About Splashtop: Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play). Currently, we would like to find a German-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. ▲ What will you do in this role? 1. Communicate with customers and recommend them for the right Splashtop service. 2. Collect/track customer feedback and provide timely solutions. 3. Analyze reported technical issues, and co-work with internal developers to remedy problems. 4. Use internal ticket systems to answer email questions. 5. Use text chat system and phone calls to answer users' questions. 6. Provide suggestions for product improvement. 7. Be able to adapt to flexible work schedules, including weekends and national holidays. - Foreign residents are welcomed!