數位森林科技股份有限公司
Product Operations Specialist
9/18 Updated
Array
English Required
Full-time
Mid to Senior Level
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市內湖區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
1年以上
Job Description
Overview of the position
* As a Product Operations Specialist, you play an important role to communicate business context to engineers and work with the product support team in coordinating daily deployment and production support tasks. You will also be the bridge to align with stakeholders on technical issues, incidents, and potential production support risks in a timely fashion.
* You will manage small or low risk of product and organize the release accordingly including scheduling, providing product release documentation, and reviewing post go live product status. In addition, Product Operation Specialist also will have opportunity to work on small project that supports product delivery.
Core Duties/Responsibilities:
* Assist in designing a proper flow and user experience for request portals (eg. Jira, BnC Remedy) and utilize the system to endorse client service, production support tasks and analysis reports.
* Be able to understand and analysis support issues to determine their impact, severity and level of urgency.
* Be responsible at scheduling tech resource along with tech team leads based on technical capabilities, workload, and priority.
* Facilitate and keep enhancing daily tech support processes by engaging internal engineers and global development team to fulfill production support needs.
* Ensure all operational communications are documented and effectively circulated to stakeholders, making best use of collaboration tools.
* Provide business priority to the product operation teams to help manage work requests.
* Collect external requests and plan for new Dev release with assigned products.
* Provide low risk end-to-end product management.
* Assist in new product introduction/release activities including scheduling and assisting to get Developer resource to provide related knowledge training if needed.
* Drive the change management process with product development team to feedback product issues and keep track of product roadmap with product owners in an organized timely manner.
* Able to work on product related project.
* Provide weekly report to track high priority items and make sure product stability is made.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
週休二日
Job Skills
Report Compilation and Management
Document
Project time/schedule management
Project communication/integration management
Job task/performance item allocation
報表彙整與管理 文件檔案資料處理、轉換及整合工作 專案時間╱進度控管 專案溝通╱整合管理 工作任務╱業績項目分配
Job Category
Product Manager
Software Project Manager
Other Project Managers
台北市內湖區
電腦系統整合服務業
Digital Forest Technologies is a world-class technical services provider, dedicated to serving the Asian Pacific region. We are always looking for fun-loving people to work with, those with a talent and passion for information technology. We strive to harness the latest technologies and creative ideas which challenge our teams daily to grow their skillset, driving forward the company’s service offerings. Our mission is to always provide the best innovative, reliable, and efficient technical services to our customers while supporting an immersive online experience.
