InvenSense Inc_應美盛股份有限公司
Desktop Service_(MIS資訊工程師)
9/18 Updated
Array
English Required
Full-time
Mid to Senior Level
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
新竹市
Required
Language Requirements
English
聽/中等、說/精通、讀/中等、寫/中等
Work Experience
2年以上
Job Description
Desktop Services role is ensuring proper computer operation so end users can accomplish business tasks.
This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools and require that the individual give in-person, hands-on help at the desktop level.
Responsibilities
-Strategy & Planning
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Alert management to emerging trends in incidents.
-Acquisition & Deployment
• Assist in software releases and rollouts according to Change Management best practices.
• Conduct desktop product research to support PC procurement and development efforts. Evaluate and recommend products for purchase.
• Write technical specifications for the purchase of PCs, desktop hardware, and related products.
-Operational Management
• Assisting in providing Level I and II Support.
• Act as an escalation point for advanced or challenging help requests.
• Build rapport with service desk customers.
• Escalate problems (when required) to other groups.
• Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet or Intranet to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Install anti-virus software and ensure virus definitions are up to date.
• Perform preventative maintenance, including ensuring OS patch levels using Baramundi.
• Test fixes to ensure the problem has been adequately resolved.
• Perform post-resolution follow-ups.
• Develop help sheets and FAQ lists for end users.
• Reinforce SLAs to manage end-user expectations.
• Train end users on how to use the Help Desk system to open tickets.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
資訊工程相關
Work Schedule
日班
Leave Policy
依公司規定
Job Category
Network Management Engineer
IT Equipment Control Personnel
MIS Programmer
新竹市
IC設計相關業
物聯網(IoT)已經改變我們與世界互動的方式:「萬物皆能聯網並能開始回應人們的需求」因為微機電系統(MEMS)元件與感測器技術，讓它們擁有看見世界的能力，且進而能與人們互動，最終創造人們良好的生活體驗。
InvenSense為TDK集團公司(集團員工人數約107,000人)，是MEMS感測晶片設計與傳感器平台的全球領導廠商， 提供行動通訊、可穿戴設備、智慧家庭、工業與汽車用電子產品等解決方案。
我們擁有專利的Nasiri-Fabrication製程，先進的MEMS陀螺儀設計、MotionFusion技術，音頻解決方案以及定位軟體服務，滿足大眾市場消費者的新興應用需求。
加入InvenSense Taiwan(應美盛)，除了擁有良好的福利待遇外，更有機會與集團全球頂尖人才交流合作，並透過完善的學習制度與公司共同成長，跟我們一起成為MEMS感測器的領導者，讓世界變得更美好！「Be the leading MEMS Diversified Sensor Platform！」
InvenSense的總部位於美國加利福尼亞州-聖荷西，在波士頓，中國大陸，台灣，韓國，日本，法國，加拿大，斯洛伐克和義大利設有辦公室，官方網站:www.invensense.com。
InvenSense, a TDK Group Company, is a world leading provider of MEMS sensor platforms found in Mobile, Wearables, Smart Home, Industrial, and Automotive products. The company’s patented Fabrication Platform, MotionFusion technology, audio solutions, and location software and services addresses the emerging need of many mass-market consumer applications via improved performance, accuracy, and intuitive motion-, gesture- and sound-based interfaces.
InvenSense is headquartered in San Jose, California and has offices in Boston, China, Taiwan, Korea, Japan, France, Canada, Slovakia and Italy. More information can be found at www.invensense.com
「響應參與【產學研工程人才實務能力卓越基地計畫】工程人才網路就業媒合平台」IDBET_104
