犀動智能科技股份有限公司
Technical Account Consultant
9/13 Updated
Array
Full-time
Mid to Senior Level
English Required
0 ~ 5 applicants

Salary & Location

Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市內湖區

Required

Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
1年以上

Job Description

Job Description:
We are seeking a highly motivated and skilled Technical Account Consultant to join our team. The FAE will play a critical role in supporting our sales team and customers by providing technical expertise and ensuring the successful integration and implementation of our solutions. This role requires a deep understanding of our products, excellent problem-solving skills, and the ability to communicate complex technical concepts effectively.
Key Responsibilities:
1. Collaborate with the sales team to understand customer requirements and provide technical support during the sales process.
2. Conduct product demonstrations and presentations to prospective customers.
3. Assist customers with the integration and implementation of our solutions.
Provide on-site and remote technical support to troubleshoot and resolve customer issues.
4. Develop and maintain strong relationships with customers, acting as a trusted technical advisor.
5. Gather and document customer feedback to contribute to product development and improvement.
6. Create and maintain technical documentation, including user manuals, installation guides, and troubleshooting guides.
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班
Leave Policy
依公司規定
Job Category
Other Project Managers
Field Application Engineer
Customer Service Engineer
台北市內湖區
電腦軟體服務業
Company Snapshot: Welcome to Aiello Inc.! At Aiello Inc., we're not just another tech startup – we're a dynamic force in the world of technology, pioneering the future of conversational AI voice services. Powered by cutting-edge machine learning (ML) models designed for natural language understanding (NLU), our offerings span from Omni-channel customer communication integration to adaptable and continuously optimized commercial NLU modules. We convert unstructured enterprise data into structured brilliance, assist in building business data analysis backends, create industry knowledge graphs, and conduct proprietary ASR optimization training. Imagine a world where businesses seamlessly communicate, adapt, and optimize using our state-of-the-art Conversational AI modules. - Impact on the Industry: Conversational AI isn't just a buzzword; it's a revolution transforming finance, retail, customer service, travel, and healthcare. Over the past three years, the market has witnessed explosive growth, reaching $5.1 billion. Aiello Inc. stands at the forefront, with projections anticipating the market to skyrocket to $46.29 billion by 2028 (Data Bridge). Investors are nodding in approval, and Headline Asia recognizes us as a Top 5 Startup in the #Sound Industry (Japan and Taiwan edition). - Meet the A-Team: Our dream team comprises global rockstars from Google, Qualcomm, MediaTek, and more. Originating in Taipei, we've spread our wings to Tokyo, Bangkok, and beyond. we're on a mission to turbocharge industries, break into the Asian scene, offer multilingual solutions, and conquer markets in Japan and Southeast Asia. Ready to join the international AI party with us? - The Aiello Essence: Where Vibe Meets Mindset "Work hard, play hard" isn't just a motto; it's our way of life. Our team of tech enthusiasts values sharing AI tech knowledge, embracing change, and savoring those 'aha' moments. Aiello Inc. is on the lookout for passionate individuals ready to embark on an entrepreneurial journey and create the next big thing. - Guided by Aiello Principles - Our Collective Mindset: 1. Positive and Pursuing Excellence 2. Focus on Important and Right Things 3. Courage to Try and Embrace Change 4. Willingness to Share 5. Work Hard, Play Hard - Discover our super DNA – Be an Aielloer: 1. Business Focus: Aim for business bullseyes. 2. Problem-Solving and Decision Making: Troubleshoot like a boss. 3. Teamwork and Collaboration: Working seamlessly within a team. 4. Managing Through Change and Uncertainty: Thrive in chaos as change champions. 5. Dynamic Learning Mindset: Become a Learning Ninja, mastering the art of continuous learning.
0 ~ 5 applicants