我們正在尋找經驗豐富的中英文客服人員 工作內容 1. 處理電話、文字客服、電子郵件等訊息回覆 2. 問題解決與客戶溝通 3. 解決客戶對於平台的問題，例如系統登錄問題 4. 熟悉公司產品，並向客戶有效介紹 5. 與各部門溝通與協調，收集客戶反饋，並向相關部門反饋和解決問題 6. 處理客戶後台設置與相關查詢 7. 維護內部檔案 條件要求 1. 優先考慮經濟、金融、企業管理或其他相關專業文憑 2. 具金融行業1年（含）以上客服相關經驗者優先考慮 3. 具客服經驗，金融業尤佳 4. 熟悉運用操作Windows Office軟體 5. 具團隊合作精神、服務熱忱及良好的溝通協調能力 6. 良好的邏輯思維，能夠快速理解問題並做出回應 具備良好中英文溝通能力，需能接受配合輪班。 We are looking for experience Customer Service Executive - Mandarin Speaker. Responsibilities 1. Manage incoming customer calls, live chats, and emails in a responsive manner. 2. Professionally addressing clients’ inquiries and complaints. 3. Responsible for identifying and resolving clients' general platform issues, such as platform login problems. 4. Get familiar with company's products and introduce them to customers. 5. Develop a comprehensive understanding of the company's products and effectively introduce them to clients. 6. Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams 7. Perform Introducing Broker (IB) setting related and enquiries. 8. Perform sales profile maintenance. Qualifications 1. At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred. 2. Min. 1 year of working experience in financial industry’s customer service is preferred 3. Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage. 4. Prominent level of ability in Microsoft office with strong numerate and analytical skills. 5. Excellent teamwork awareness, service awareness and normative awareness. 6. Good logical thinking, able to quickly understand the problems and respond to it. 7. Proficient in reading, writing, and speaking English and Mandarin 8. Willing to work flexibly and shift arrangement including weekends and holidays.

1. 規劃與執行招募與任用，以解決人力需求問題。 2. 透過部門招募需求訪談與對焦，執行並設計職能面試考題。 3. 新人報到、職前訓練規劃與執行相關作業。 4. 招募管道開發、管理與經營，提升雇主品牌。 5. 提供人資招募分析及報告，以供主管決策參考。 6. 協助人事管理及人力資源行政工作。 7. 其他人資專案規劃與執行。

【工作職責】 • 維護與優化平台：維護、監控並優化公司軟體平台的穩定性和性能。 • 需求分析與協作： 了解並處理來自業務單位（如研發部門）的需求，確保技術解決方案符合業務目標。 • 問題診斷與解決：主動發現並解決生產環境中的問題或潛在隱患，確保系統穩定運行。 • 自動化工具開發：通過研發或配置自動化工具來提高工作效率，簡化運維流程。 • 突發問題處理：快速判斷和處理系統突發問題，確保業務連續性。 • 運維方案制定：制定和實施運維方案，探索並實施新的運維技術和最佳實踐。 • 其他任務：完成主管交辦的其他相關工作。 【職務條件】 • Linux經驗： 熟悉Linux操作系統，具備相關操作經驗（必備條件）。 • 雲端平台經驗： 有雲端平台服務運維經驗，熟悉AWS、GCP或阿里雲等雲端平台。 • 容器化技術： 熟悉Kubernetes容器化技術，具備容器化環境的管理經驗。 • CI/CD工具： 了解CI/CD工具的建置與應用，能夠設計並維護持續集成和持續交付流程。

我們正在尋找經驗豐富的中英文營運專員   工作內容 1. 處理電話、文字、電子郵件等訊息回覆 2. 問題解決與支援各國同事及溝通 3. 解決銷售部門回報的問題，如客戶資料修正 4. KYC資料審核，KYT資料審核 5. 與各部門溝通與協調，收集銷售反饋，並向相關部門反饋和解決問題 6. 處理客戶後台設置與相關查詢 7. 維護內部檔案   條件要求 1. 優先考慮經濟、金融、企業管理或其他相關專業文憑 2. 具金融行業1年（含）以上客服相關經驗者優先考慮 3. 具客服經驗，金融業尤佳 4. 熟悉運用操作Windows Office軟體 5. 具團隊合作精神、服務熱忱及良好的溝通協調能力 6. 良好的邏輯思維，能夠快速理解問題並做出回應 具備良好中英文溝通能力，需能接受配合輪班。 We are looking for an Experienced Mandarin Chinese/English Operation Executive Responsibilities 1.Resolving customer calls, live chats, and emails in a responsive manner.    2.Addressing clients’ inquiries and complaints professionally , and communicate or support colleagues from countries. 3.Identifying and resolving clients' general issues, such as account login issues or correct client’s information. 4.Able to perform KYC/KYT 5.Communicate and coordinate with other departments, collect feedback from sales, including escalating issues from customer service that requires supports from other departments. 6.Resolve enquiries related to client’s account or configuration, and set up IB configuration in the CRM. 7.Maintenance sales profile and other internal documents. Qualifications 1.Diploma in Economics, Finance, Business Administration, or any other related majors are preferred. 2.Has 1 year of working experience in financial customer service is preferred 3.Has experience of resolving client’s enquiries and technical problem in the financial services, working experiences in Forex and Futures industry is an added advantage. 4.Prominent level of ability in Microsoft office with strong numerate and analytical skills. 5.Excellent teamwork, service, and normative awareness. 6.Good logical thinking skills, able to understand problems and respond to it quickly. 7.Proficient reading, writing, and speaking skills in both English and Mandarin Chinese. 8.Able to work in flexible hours and shifts, including weekends and holidays.