美商浪橋科技股份有限公司_Splashtop Inc.
Customer Support Specialist (EU region)
9/19 Updated
Array
English Required
Full-time
Mid to Senior Level
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市松山區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
1年以上
Job Description
▲ About Splashtop:
Splashtop is a SaaS company offering industry-leading remote access / support services, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly regarded in the IT and education community (see: www.splashtop.com and www.mirroring360.com, or look for Splashtop in App Store / Google Play).
Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success.
▲ What will you do in this role?
1. Communicate with customers and recommend them for the right Splashtop service.
2. Collect/track customer feedback and provide timely solutions.
3. Analyze reported technical issues, and co-work with internal developers to remedy problems.
4. Use internal ticket systems to answer email questions.
5. Use text chat system and phone calls to answer users' questions.
6. Provide suggestions for product improvement.
7. Be able to adapt to flexible work schedules, including weekends, national holidays.
▲ Preferred experience:
1. Language proficiency for Japanese/German/French/Italian/Spanish/Russian is a strong plus.
- Foreign residents are welcomed!
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班、晚班、假日班、需輪班
Leave Policy
週休二日
Job Category
Customer Service Supervisor
Other Customer Service Personnel
Post-sales Product Technical Service
台北市松山區
電腦軟體服務業
美商浪橋科技股份有限公司_Splashtop Inc. 於2006年成立於美國矽谷，在台灣、中國、新加坡、日本及荷蘭設有分公司與研發團隊。核心團隊來自麻省理工學院(MIT)為全球用戶提供新一代遠端存取與遠端支援軟體及服務。
公司現有客戶橫跨娛樂、物流、汽車、飯店、金融、保險及科技產業，其中不乏全球五百大企業，如迪士尼 (Disney)、聯邦快遞 (FedEx)、奇異 (GE)、萬豪國際 (Marriott) 和豐田 (Toyota) 等；亦為政府及教育研究機構，如美國疾病預防控制中心 (CDC)、哈佛大學(Harvard University)提供技術支援。
2021 年初，由 Sapphire Ventures 領頭與其他 3 位長期投資者挹注五千萬美元與追加一千五百萬美元資金，Splashtop 亦成為市值估計超過 15 億美元的「獨角獸」企業，持續打造未來工作和教育的解決方案。
