沛星互動科技股份有限公司
Senior Customer Success Manager, BotBonnie
7/18 Updated
Array
English Required
Full-time
Senior Level
English Required
Partially Remote
Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市信義區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
3年以上
Job Description
About Appier
Appier is an AI SaaS company on a mission to make AI easy, by making software intelligent. Founded in 2012, Appier has 17 offices across APAC, U.S. and Europe and is listed on the Tokyo Stock Exchange. Visit www.appier.com for more information.
About the role
We are seeking a Senior Customer Success Manager, BotBonnie in Taiwan who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.
An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.
Tasks of the role
Assist clients to expand their usage and adoption of enterprise solutions.
Provide client relationship management for all assigned clients.
Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.
Perform service delivery and first-line technical support for the product implementation.
Discussing the product definition, implementation, operation, and clarifying issues with the customer.
Assist in renewing client contracts and cultivate upsell opportunities.
Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
Fully understand client requests, documenting and engaging appropriate resources.
About you
[Essential]
Relevant working experience in similar functions for at least 2 years.
Ability to identify requirements before the customer does and respond quickly.
Fast learner, interested in the online advertising industry and data monitoring.
Logically thinking and possess good time management abilities.
Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.
Native or excellent oral and written communication skills in Mandarin and business fluency in English.
Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.
[Nice to have]
Experience in customer engagement automation tool as customer success
Online marketing experience or impressive presentation skill
Knowledge in conversational commerce (e.g. chatbot)
Knowledge in digital marketing and CRM
Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)
Good command of spoken and written in English/Mandarin Chinese. Proficient in either Korean/Japanese is a plus.
Why join us?
We believe in building a great working environment where passionate individual can give their best, and to work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better
Perks and benefits
Company office locations at the heart of central business district (CBD) in all our countries.
Well stocked pantry with snacks and drinks
Health insurance for all employees
Your choice between Mac and Microsoft OS
Frequent company and team gatherings to celebrate success and life in general
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
商業及管理學科類、數學及電算機科學學科類
Work Schedule
日班
Leave Policy
週休二日
Job Category
Software Project Manager
Consultant
台北市信義區
多媒體相關業
Appier 是一家以人工智慧（AI）為核心的軟體即服務（SaaS）公司，運用 AI 協助企業進行商業決策。Appier 成立於 2012 年，以實現 AI 的普及化（AI Democratization）為願景。總部設於台北，在亞太地區、歐洲及美國擁有 17 個營業據點，包括東京、大阪、新加坡、首爾、吉隆坡、胡志明市、馬尼拉、香港、北京、孟買、新德里、雅加達、雪梨、曼谷、巴黎、舊金山，為超過 1,000 家全球知名品牌與代理商提供優質的服務，，並於東京證券交易所掛牌上市(股票代號 4180）。
Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s headquarter is in Taipei, Taiwan and has offices in 17 cities across Asia Pacific, U.S. and Europe, including Tokyo, Osaka, Singapore, Seoul, Kuala Lumpur, Ho Chi Minh City, Manila, Hong Kong, Beijing, Mumbai, New Delhi, Jakarta, Sydney, Bangkok, Paris, and San Francisco. We currently provide services to 1,000+ global brands and agencies and is listed on the Tokyo Stock Exchange (Ticker number: 4180).
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