諾內創意設計股份有限公司
Customer Service Representative
9/20 Updated
Array
English Required
Full-time
Senior Level
English Required
Partially Remote
Salary & Location
Monthly SalaryNT$ 38,000~55,000
台北市內湖區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
3年以上
Job Description
As a Customer Service Representative at beflo, your primary responsibility will be to provide exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will serve as the main point of contact for customer interactions, handling various channels such as email, live chat, and phone calls. Fluency in English is required for effective communication with English-speaking customers.
Key Responsibilities:
1. Responding to customer inquiries: Address customer questions, concerns, and requests promptly and professionally through email, live chat, and phone calls.
2. Order management: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and positive experience.
3. Product knowledge: Develop a deep understanding of beflo products, features, and functionalities to provide accurate and detailed information to customers.
4. Troubleshooting: Troubleshoot and resolve customer issues related to products, orders, payments, and shipping, providing timely and satisfactory solutions.
5. Customer feedback: Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
6. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the customer service database.
7. Collaboration: Collaborate with cross-functional teams, including logistics, sales, and product development, to ensure customer satisfaction and continuous improvement.
8. Ensure the protection of customers' personal information and privacy, complying with relevant laws and company policies.
9. Possess abundant patience to handle various customer emotions and needs, ensuring the delivery of excellent customer experience.
※ Perform duties in American time.
Number of Openings
1~1人
Educational Requirements
高中(職)以上
Work Schedule
※Perform duties in American time.
Leave Policy
依公司規定
Job Skills
Customer Information Update and Maintenance
Customer Information Collection
Customer Complaint Handling
Product Introduction and Explanation Sales
客戶資料更新維護 客戶情報蒐集 客訴案件處理 產品介紹及解說銷售
Job Category
Contact Center Information Clerks
Text Customer Service
台北市內湖區
消費性電子產品製造業
https://gobeflo.com
Our story starts with one global pandemic. In a matter of weeks, we were all ordered
to work from home, and it wasn't pretty-we used our kitchen tables for desks and
appropriated hulking black chairs from the office, thinking it would only last a month
or two-were we ever wrong.
With the majority of us still working from home, we knew it was high time we make
your desk somewhere you want to sit (or stand), even when you're not working.
Because home offices aren't just used for working-they're used for workouts, movie
nights, and zoom dates with family and friends.
Hailing from careers in industrial design and technology-with clients like Apple and
Google-our small team has reimagined what working from home looks like.
We didn't compromise form for function-we married them. Because we happen to
believe working from home shouldn't feel like work.
