必勝客Pizza Hut/肯德基KFC_富利餐飲股份有限公司
台灣總部 - Pizza Hut Operations Training Manager
9/20 Updated
Array
English Required
Full-time
Manager/Director
English RequiredSalary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市中山區
Required
Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
5年以上
Job Description
【Operation Standards & Accountability & Execution Orientation】
• End-to-End Ownership: Maintain comprehensive knowledge and ownership of the WCO framework to drive operational excellence through targeted training programs.
• Operational Proficiency: Demonstrate strong expertise in Yum! processes and standards to ensure consistency and quality across all operations.
• Standard Operating Procedures: Have in-depth knowledge of restaurant SOPs, food standards, product calibrations, and equipment, and utilize this expertise in training delivery.
• Operational Checks: Understand and align training programs with various operations checks conducted to ensure thorough compliance and standards adherence.
• Training Accountability: Be accountable for training at all market stores, ensuring the complete execution of the training calendar.
• Execution Excellence: Drive consistent execution excellence, aiming for nearly 100% adherence to established processes and standards.
【Building People Capability】
• Collaborative Partnership: Partner with the operations team to identify and understand capability-building needs across the market.
• Training Needs Analysis: Conduct thorough training needs analyses to identify specific training requirements for various stores in the market. Utilize training scorecards like TMTS to systematically determine focus areas.
• Talent Development: Take ownership of talent development across all levels within the market, employing various training tools such as instructor-led interventions and e-learning.
• Targeted Training: Facilitate specific training interventions for area coaches and store teams to address identified needs.
• Field Trainer Support: Provide guidance and support to field trainers for the effective rollout of training interventions in the market.
【Driving a "Winning In-Restaurant" Culture】
• Cultural Role Model: Embody and promote the cultural tenets of HIC, ABR, and LWH, and cultivate a strong, positive culture within the restaurant teams.
• Behavior Recognition: Recognize and reward correct behaviors in all interactions and identify creative ways to reinforce these behaviors.
• Cultural Training: Ensure Yum! culture is thoroughly integrated into all training programs and percolates through all market stores.
【Owning Customer Experience】
• Customer Mania: Champion customer satisfaction by aligning training initiatives with the brand's purpose.
• Customer Feedback: Demonstrate urgency in listening to and responding to customer feedback.
• Capability Building: Analyze customer concerns and implement customized training initiatives to address these issues.
• Process Adherence: Promote strict adherence to customer service processes and policies to ensure customer delight.
【Championing Product Quality】
• Training Effectiveness: Monitor and track the effectiveness and efficiency of training delivered by field trainers.
• Quality Parameters: Identify critical parameters impacting training quality and partner with operations managers and field trainers to find solutions.
• Best Practices: Stay informed of training-related best practices in the market and apply these insights to improve training programs.
• Brand Alignment: Ensure training interventions are aligned with the brand's standards and that field trainers are consistently implementing these standards.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
依公司規定
Job Category
Business Management Supervisor
Chain Store Management Staff
台北市中山區
其他餐飲業
怡和餐飲集團為怡和集團成員，是亞洲領先的餐飲集團之一。集團現僱有25,000 多名員工，每日以熱誠與顧客分享美食帶來的簡單喜悅。集團旗下經營品牌包括 KFC 肯德基、Pizza Hut 必勝客及 PHD，營運超過 1,000家分店遍佈香港、澳門、緬甸、台灣及越南。詳情請瀏覽 www.jrg.com。
必勝客：必勝客為連鎖比薩領導品牌，提供美味多樣的餐點，賓至如歸的服務，以及創新的品牌經營，這些皆來自於我們對於顧客最佳用餐體驗的堅持。誠摯地邀請您加入必勝客大家庭，期待您能與我們一同成長、共創未來。
肯德基：肯德基身為速食業炸雞的領導品牌，傳承桑德斯上校對炸雞的熱情和美味，堅持使用原塊雞肉及新鮮手作的製作流程，持續優化點餐體驗和提供顧客更好的餐飲品質與用餐環境，歡迎有熱忱的你一起加入！
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