GARMIN_台灣國際航電股份有限公司
[Garmin Korea] Customer Service Manager
9/18 Cập nhật
Array
Toàn thời gian
Cấp Quản lý/Giám đốc
6 ~ 10 người ứng tuyển

Lương & địa điểm làm việc

Thỏa thuận
(Thường từ 40.000NTD trở lên)
南韓

Điều kiện

Yêu cầu ngôn ngữ
Tiếng Anh
聽/精通、說/精通、讀/精通、寫/精通
Tiếng Hàn
聽/精通、說/精通、讀/精通、寫/精通
Tiếng Trung
聽/中等、說/中等、讀/中等、寫/中等
Kinh nghiệm
5年以上

Mô tả công việc

Hi we are Garmin Korea!
We are seeking a dedicated Customer Service Team Leader at our Garmin Korea Office focusing on motivating and coaching our Customer Service Representatives to deliver excellent customer service to Garmin customers and local authorized service center. In this role, you will handle all customer service-related business to business (B2B), RMA and Customer Call Center (B2C) with the highest level of professionalism.
★ Join us and expand your career in Seoul!★
【Responsibility】
◆ Ensure subsidiary company and HQ’s strategy and process are aligned
◆ Understand local customer needs and propose a strategy to deploy relevant customer service plans
◆ Maintain good communication with internal team and external parties include distributors and Consumer Association
◆ Work with HQ to implement IT systems related to service activities
◆ Perform KPI review and provide regular service reports
◆ Represent the company in resolving customer disputes with customers and consumer protection officers
【Qualification】
◆ Years of experience: Minimum 2 years in electronics industry’s customer service and management
◆ Education (degree, major): Bachelor’s degree
◆ Specific skills: Strong coordination, planning, leadership and communication skills
◆ Personality: High of sense of responsibility, high integrity, reliable and patient
◆ Language: English is a must. Excellent Chinese communication skill is a plus
Số lượng tuyển dụng
1~2人
Trình độ học vấn
大學(學院)以上
Giờ làm việc
日班
Chế độ nghỉ
週休二日

Việc Làm Gợi Ý

Job task/performance item allocation
Cultivating personnel career development
Supervising personnel performance
Customer Information Collection
Customer Complaint Handling
工作任務╱業績項目分配 培育人員職涯發展 督導人員工作績效 客戶情報蒐集 客訴案件處理
Loại công việc
Contact Center Information Clerks
Customer Service Supervisor
Post-sales Product Technical Service
新北市汐止區
電信相關業
【GPS 領導廠商】 Garmin,全球衛星定位系統產業的龍頭!自1989年成立以來,在航空、航海、汽車導航、戶外運動與健身休閒等五大應用領域,全球佔有率均是第一名,2012年銷售超過1億台的GPS衛星定位及通訊產品,2018年更是到達累積銷售2億台之里程碑。Garmin秉持「創新研發、豐富大家生活」的精神,以產品幫助許多人完成不同領域的旅程記憶。除了執著研發上的專業,產品更強調人性化的操作介面,不管哪一個領域,都希望開發出讓使用者快速上手的產品。Garmin於2000年在美國NASDAQ公開上市,2004 成為 NASDAQ100 指數中之高科技指標公司,2012年12月榮獲美國標準普爾500指數指名成為成份股股票之高科技指標公司。過去數年更榮獲富比士評選為全球兩千大之一。 【技術持續創新】 Garmin面對快速變動的市場,積極推動產品與技術的創新,體現在航空的整合性儀表板研發及航海產品等,到近期的穿戴式裝置。 我們擁有各項技術整合能力,包含GPS晶片組軟/硬體核心,GPS產品開發、電子地圖技術、無線電傳輸、行動電視、慣性導航、語音合成及辨識、數位路況廣播、雷達、聲納、AutoPilot、液晶模組技術及智慧型手機導航軟體及伺服器應用等。在這些領域裡都以卓越的技術成就推出傲視全球的GPS產品,成為世界的領導品牌。 【亞洲研發中心】Garmin 的臺灣團隊肩負百分之九十五的生產製造任務,近年來臺灣更發展為亞洲研發中心。我們深耕這塊土地並且持續擴大研發團隊規模,現階段需要更多學界技術能量以及研發人才的加入,持續創造Garmin 連續營收與獲利成長的奇蹟,進而提升臺灣新興科技產業的動能。在Garmin,您有機會與世界各國頂尖的人才合作,跨文化的經驗將提升您的視野與實力,歡迎您與我們共同站上世界的舞台!
6 ~ 10 người ứng tuyển