IT Skills and Experience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure. 為客戶IT環境中的有關IT硬、軟體和網路各方面的問題，提供遠端或現場的技術支援。 為客戶的桌面環境（包括筆電/桌上型電腦/工作站/印表機）執行安裝和升級。 為客戶IT環境執行定期巡檢和IT資產檢查。 協助IT項目實施，以及根據需要執行派單任務赴客戶現場提供技術支持。 確保及時以及專業和有效地回應客戶服務需求。 Personal Attributes: Excellent End-user computing skills. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information In-depth knowledge of: Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PC Laptop hardware PC Laptop peripherals, including printers 樂於傾聽和學習，有耐心，有團隊合作精神，良好的自律. 良好的中英文書面和口語交談能力. 良好人際關係, 處事心態和圓滑的溝通能力. AD操作,O365問題排除，Windows 軟體安裝, 電腦硬體更換，加入企業網域,和網路基礎知識等.