職務概況
待遇面議
（經常性薪資達 4 萬元或以上）
台北市內湖區
條件要求
語文條件
中文
聽/精通、說/精通、讀/精通、寫/精通
英文
聽/精通、說/精通、讀/中等、寫/中等
工作經歷
5年以上
職務描述
Please apply to the position via the link below:
https://kkday.bamboohr.com/jobs/view.php?id=70&source=aWQ9MjI%3D
【About KKday】
KKday is accelerating the world’s transition to the brand new travel experience.
As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers’ needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service(Rezio) and new OMO system(KKday Marketplace) to build up the business ecosystem.
Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and future in KKday!
【Job Description】
1. Managing the daily running of the call center, maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
2. Provide regular coaching and feedback, and have a deep knowledge of your team’s strengths and opportunities
3. Actively monitor customer service trends to make necessary improvements, and assist your team in developing appropriate standards and processes to continuously elevate the overall service experience.
4. Must be observant, in which pays close attention to details, sharp enough to identify customer problems then come up with solutions.
5. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees
【Requirement】
1. At least 5 years of customer service related industry
2. Minimum of 2 years of call center management experience.
3. Excellent verbal and written communication skills and the ability to maintain calm under pressure.
4. Past customer service experiences in traveling, E-commerce, or other overseas work
experience is preferred.
5. Proficient in listening, writing and speaking in english.
6. System project management is plus.
需求人數
1~1人
學歷要求
專科以上
上班時段
日班、需輪班
休假制度
依公司規定
工作技能
Telephone Handling and Reception
Customer Complaint Handling
電話接聽與人員接待事項 客訴案件處理
職務類別
Contact Center Information Clerks
Customer Service Supervisor
Other Customer Service Personnel
台北市內湖區
旅遊服務業
KKday為全亞洲領先的旅遊科技公司，致力於創造全新的旅遊體驗，提供最完善的服務平台，最獨特且真實的遊玩行程。
KKday在全球超過92個國家、550個城市擁有 300,000 種以上的在地旅遊體驗商品，每月平均活躍用戶高達900萬，目的是透過專業平台數據化整合，讓來自全球的旅客都能夠更方便自在地挑選行程，創造自己專屬的旅遊經驗。
成立於2014年，在亞太區12個城市設有分公司，2022年7月完成C+輪募資，累計募資金額近30億元，於疫情後全力備戰跨境旅遊，已經為出境、入境與國旅三大領域完成亞太區配置。未來將持續透過科技來革新旅遊產業。
- KKday 提供人才具規模、活力和自主權的新創環境，歡迎加入我們創造未來！https://kkday.bamboohr.com/jobs/
- KKday Linkedin：https://www.linkedin.com/company/kkday/
- KKday的旅遊推薦清單：https://www.youtube.com/c/KKdayTaiwan/featured
KKday is the leading travel-tech company in APAC, committed to providing the most complete service platform, the most unique and authentic travel experience.
Currently, KKday hosts over 300,000+ local experience products in over 92 countries and 550 cities with more than 9 million unique users each month. Our goal is to be easily accessible, make it more convenient through the data integration of professional platform. Let all types of travelers find and create their own memorable, exclusive, and safe travel experience.
Founded in 2014, we have expanded to 12 countries and set up overseas offices around the world. In July 2022, we secured a series C+ round funding of nearly 3 billion, well prepared for inbound, outbound, and domestic travel after Covid. In the future, we will innovate the industry with technology continuously.
We provide talent with an environment where they have a combination of resources, scale, and autonomy to run for KKday business. Most importantly, we also provide our talents the opportunity to rotate across businesses, accelerate their career path and impact the business of the travel industry around the APAC region. Welcome to join us!
- Positions at KKday: https://kkday.bamboohr.com/jobs/
- KKday LinkedIn: https://www.linkedin.com/company/kkday/
- KKday’s travel recommendation list: https://www.youtube.com/c/KKdayTaiwan/featured
