台灣骨王生技股份有限公司
Medical Device Field Application Engineer (oversea assignment)
9/29 更新
Array
全職
初階
英文 條件要求
部分遠端
0 ~ 5 應徵者

職務概況

年薪NT$ 800,000~2,400,000
台中市大雅區

條件要求

語文條件
英文
聽/精通、說/精通、讀/精通、寫/精通
工作經歷
不拘

職務描述

Preferably 1 years or more relevant experience in the pharmaceutical, medical devices or diagnostics industry.
【Education】
Technical degree in electro-mechanics, Electronics or Bachelor background or equivalent by experience.
【Field Service Engineer US】
The Field Service Engineer USA provides technical support to internal and external users of SURGLASSES products. Maximum 6 months stay in the US.
【Accountabilities】
Support tasks:
• Provide 1st line written or verbal support directly to customers and to the Technical Services team, including follow-up and resolution;
• Hardware, software and connectivity troubleshooting and repair of instruments and consoles at the module level on-site and in the SURGLASSES US repair depot;
• Support the Technical Services team with installations as required;
• Monitor preventative maintenance dates and execute in a timely manner;
• Monitor on-line all connected devices and identify service related metrics;
• Maintain and suggest monitoring improvements to be implemented by the software application team;
• Perform hardware and software upgrades at customer sites as needed;
• Set-up and instruct service training sessions for internal team members;
• Be the go-to-expert for all hardware related questions.
Administration tasks:
• Service request registration and reporting of performed actions in service database;
• Along with Customer Support, register and forward inquiries and complaints to the global office for QA complaint handling.
General tasks:
• Assist in maintaining the repair depot.
Profile requirements
• Technical degree in electro-mechanics, Electronics or Bachelor background or equivalent by experience;
• Preferably 1 years or more relevant experience in the pharmaceutical, medical devices or diagnostics industry;
• Good instrument troubleshooting abilities;
• Self starter and able to work autonomously once manager sets priorities;
• Service-driven with strong customer support mindset;
• Well developed communication skills;
• Flexible mindset and thrives in a fast paced environment;
• Team player;
• Able to travel to customer sites in the US (up to 80% of time);
• Basic knowledge of computer networking;
• Legislation and regulation:
o Familiar with ISO 13485 and FDA 510(k)
• Planning & organization - Time & priority management: plans activities effectively with respect for priorities and deadlines;
• Adapting to change - accepts and implements change and adapts, even in difficult situations;
• Resilience - Continues to perform effectively under time pressure and in the face of disappointment, adversity and opposition;
• Analytical thinking - Gathers information from varied sources, analyzes data in a critical way using common sense and logical thinking;
• Communicates with persuasion - presents, explains and defends a complex message in a clear and concise way and persuades different stakeholders;
• PC skills: MS Office including Windows;
• Languages: Fluent in English is a requirement.
• Drive license of USA and Taiwan.
學歷要求
不拘
上班時段
日班
休假制度
依公司規定

工作技能

Customer Information Collection
Customer Complaint Handling
Product Introduction and Explanation Sales
Simple Repair of Electronic Equipment
Testing of Electronic Instrument Equipment
Adjustment & Repair of Video/Audio Equipment
Electrical Distribution Maintenance
Electrical Equipment Maintenance and Repair
Electrical Equipment Operation
Engine Maintenance and Care
Equipment and Material Usage and Maintenance
客戶情報蒐集 客訴案件處理 產品介紹及解說銷售 電子設備操作簡修 電子儀表設備測試 調整與維修視訊/音訊器材 配電裝修維護 電機設備保養修護 電機設備操作 機務維修保養 設備器材使用及維護
職務類別
Other Customer Service Personnel
Channel Development Specialist
Field Application Engineer
台中市大雅區
電腦軟體服務業
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0 ~ 5 應徵者