職務概況
月薪NT$ 60,000+
台北市中山區
條件要求
語文條件
英文
聽/精通、說/精通、讀/精通、寫/精通
工作經歷
2年以上
職務描述
Job Summary:
•Apply problem solving and interpersonal skills and be able to influence and drive results.
•Interact and collaborate with customers and cross functional team members (located in Minnesota) to understand CPC products and address product issues.
•Support initial investigations into customer complaints and educate customers on CPC specification.
•In customer escalation situations, be able to quickly understand the critical elements of the issue, provide direction to the customer team, comprehend the significance of results from various technical activities, and formulate responses to customers and CPC leadership
•Constantly drive problem resolution by providing leadership and direction.
•Coordinating internal activities to assess risk on customer complaints.
•Provide market feedback to CPC so products can be improved to meet market needs.
•Provide strategic vision for building out technical support in Taiwan.
•Work closely with other CPC leaders and departments to develop a world class Thermal Management organization.
Essential Job Responsibilities:
•Ability to efficiently handle multiple projects and prioritize based on workload and urgency
•Understand CPC Thermal management products and specifications
•Providing feedback on market needs and strategic recommendations for expansion of CPC in Taiwan
•Partner with customers to educate on CPC products in thermal management applications
•Meet with customers to work through product issues and report findings back to CPC
•Partner with customers to ensure product returns are initiated in a timely manner to support complaint closure
•Perform initial investigations of product issues and report finding back to CPC
•Report customer requirements back to CPC Product Management and Engineering teams
•Strong time-management skills and an ability to stick to a tight schedule
•Excellent problem-solving skills with a knack for troubleshooting technical issues
•Ability to collaborate with others and work well on a team
•Enthusiasm for providing excellent customer service
•Excellent communication skills
•Keeps current in the field with external or internal education and training.
•Be a CPC advocate internally and externally
•Adheres to all safety regulations
•Demonstrates support of CPC core values
•Performs other job duties as assigned to meet business needs
Required Job Qualifications:
•BS or MS degree from a leading university (or equivalent experience) in electrical engineering, quality, or related technical discipline.
•At least 3+ years of experience in electronics customer quality role and customer interface experience.
•Excellent proficiency with 8D problem solving tools/methods.
•Good interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills. Excellent written and oral communication skills.
•Strong leadership skills with experience coordinating teams with multiple disciplines. Dedicated and able to work with minimum supervision.
•Good proficiency using MS Office software tools, data analytical tools, and email communications.
•Able to travel internationally on rare occasions.
Preferred Job Qualifications:
•Knowledge of cooling rack manufacturing processes such as assembly and final test.
•Knowledge of electronics reliability standards at the component, or system level.
•Experience with server system/Data center hardware design, development, architecture, or testing.
•And electronics industry with in-depth knowledge on solving or debugging hardware issues.
•Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.
•You are a domain expert with a deep understanding of a process, function, technology, material, or other area.
Travel Requirements:
•Domestic travel up to 50 and international up to 10%
需求人數
1~1人
學歷要求
專科以上
上班時段
日班
休假制度
週休二日
職務類別
Post-sales Product Technical Service
Electronic Equipment Installers and Repairers
Precision-Instrument Makers and Repairers
