The Salesforce Effectiveness Professions is responsible for developing, implementing, and continuously optimizing strategies, processes, tools, and systems that enhance sales force productivity and support sustainable business growth.

This role partners closely with commercial teams to deliver data-driven insights and tailored solutions that drive strategic decision-making. As a people manager, the role also involves leading and developing an SFE team to ensure high performance and capability growth. All activities are conducted in full compliance with the IRPMA Code of Conduct, DKSH IHCP Manual, and relevant healthcare industry regulations.

[General responsibilities]

• SFE Framework & Governance: Design, implement, and continuously enhance a comprehensive sales force effectiveness framework that supports commercial excellence and field productivity.

• Process & System Enablement: Lead the development and deployment of SFE tools and systems to support sales planning, execution, and performance tracking.

• CRM Utilization & Customer Insights: Drive effective use of CRM systems to monitor customer interactions, manage data, and support segmentation and targeting strategies.

• Performance Monitoring & Reporting: Oversee the development of a robust reporting platform to provide accurate, timely insights for internal sales performance reviews and strategic planning.

• Incentive Design & Target Setting: Collaborate with commercial teams to design incentive schemes and define sales targets that align with business objectives and drive motivation.

• Cross-functional Collaboration: Partner with sales, marketing, and other stakeholders to understand commercial needs and deliver tailored SFE solutions that enhance field execution.

• Team Leadership & Development: Lead, coach, and develop the SFE team to ensure high performance, continuous learning, and alignment with organizational goals.

• Compliance & Governance: Ensure all SFE activities adhere to internal policies and external regulations, including the IRPMA Code of Conduct and DKSH IHCP Manual.

• Training Framework (if applicable): Formulate and enhance an integrated sales force training framework to support capability development and elevate performance.