台灣特斯拉汽車有限公司
Customer Support Specialist 電話客服顧問 (台北)
10/2 Updated
Array
Full-time
Mid to Senior Level
English Required
6 ~ 10 applicants

Salary & Location

Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市內湖區

Required

Language Requirements
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
1年以上

Job Description

Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
•通過接聽來電和郵件,提供最高水平的客戶支援,處理技術支援和道路援助相關的查詢
• 教育車主,使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案,超出客戶期望,確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級,並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中
Number of Openings
1~2人
Educational Requirements
專科以上
Work Schedule
日班、晚班、假日班、需輪班
Leave Policy
週休二日

Job Skills

Telephone Handling and Reception
Customer Complaint Handling
電話接聽與人員接待事項 客訴案件處理
Job Category
Switchboard Operator
Contact Center Information Clerks
Other Customer Service Personnel
Tesla was founded in 2003 by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker and more fun to drive than gasoline cars. Today, Tesla builds not only all-electric vehicles but also infinitely scalable clean energy generation and storage products. Tesla believes the faster the world stops relying on fossil fuels and moves towards a zero-emission future, the better. Tesla vehicles are produced at its factory in Fremont, California, and Gigafactory Shanghai. To achieve our goal of having the safest factories in the world, Tesla is taking a proactive approach to safety, requiring production employees to participate in a multi-day training program before ever setting foot on the factory floor. From there, Tesla continues to provide on-the-job training and track performance daily so that improvements can be made quickly. The result is that Tesla’s safety rate continues to improve while production ramps. To create an entire sustainable energy ecosystem, Tesla also manufactures a unique set of energy solutions, Powerwall, Powerpack and Solar Roof, enabling homeowners, businesses, and utilities to manage renewable energy generation, storage, and consumption. And this is just the beginning. With Tesla building its most affordable car yet, Tesla continues to make products accessible and affordable to more and more people, ultimately accelerating the advent of clean transport and clean energy production. Electric cars, batteries, and renewable energy generation and storage already exist independently, but when combined, they become even more powerful – that’s the future we want.
6 ~ 10 applicants