達人威人力資源管理顧問有限公司
FMCG Home Appliance - Service/Technical Manager
10/14 Updated
Array
Full-time
Manager/Director
Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市信義區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Chinese
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
6年以上
Job Description
Main Responsibilities:
To oversee and ensure the achievement of a profitable, efficient and effective of Brand retail network and its development covering all existing corporate stores based on Brand strategies and objectives.
【工作內容】
1.營運策略制定與執行：
負責制定和實施公司整體營運策略，確保各部門協同運作，達成公司目標和業績指標。
2.客戶成功與服務品質：
監督客戶成功組，確保提供卓越的客戶服務，並不斷優化客戶體驗，建立長期客戶關係。
3.營運流程優化：
定期盤點營運流程，進行持續優化，瞭解市場需求，制定相應營運策略，特別強調對無接觸支付串接流程的深入理解。
4.數據分析/財務報表解讀與解決方案提出：
具備閱讀財務報表與數字分析的能力，從中找出問題與落差，提出有效的解決方案，確保公司營運順利運行。
5.團隊領導與協調：
領導和協調營運部門的團隊，促進良好的合作氛圍，確保團隊達成業務目標。
6.危機應變與同時處理多任務：
能夠從營運、客服互相串聯中找出優化方案，面對同時發生的多個事件，迅速做出明智的決策。
大小家電售後服務維修 (電機或電子科系畢優)
1. 回覆客戶應用技術的問題，提供產品技術諮詢。
2. 提供客戶維修檢修服務，無需出外勤，在公司和線上提供服務。
3. 協助接聽技術相關客服電話，回應並處理產品相關問題。
4. 分析產品功能異常狀況，建立資料庫。
5. 負責維修報表之建檔與管理。
6. 維修零件庫存管理
*Sales Management
- Oversee and ensure the sales target achievement.
- Plan and achieve the overall profitability and expenses control of the corporate stores operations as per sales and inventory strategies.
- Formulate and maintain the annual budget and the revised forecasts for the whole retail operations in line with the Brand mission.
*Personnel Management & People Development
- Assist ROE to update training materials giving training to retail staff and wholesale key account customers.
- Monitor and motivate ROE, Shop Manager, Counter Chief, and Sales to achieve sales target and company goal, both quantity and quality targets.
- Communication with Sales, Counter Chief and Shop Manager in compliance with Brand HQ guideline and strategy implementation.
*Retail Strategic & Network Development
- Assist chairman to plan and execute retail distribution for the brand in terms of no. of POS, location, and corporate store.
- Assist to evaluate possible location for POS relocation or new opening.
- To plan and conduct retail trade promotion for stores with marketing team.
- Assist chairman to prepare LNR/CER proposal for new project.
*Customer Service and Client Development
- Manage brand customer care to oversee customer service standards and monitor CS procedures from operational level.
- Maintain corporate store lease contract & condition.
- Build up good relationship with landlords and management of department stores. - - Be a communication window with department store manager for event or promotion execution.
*Inventory Management & Operational Management
- Monitor inventory and sales status for product allocation.
- Prepare, review & ensure implementation of the standard operations procedure & guideline.
- Ensure the expenses are controlled in line with budget
Number of Openings
1~1人
Educational Requirements
專科以上
Work Schedule
日班
Leave Policy
週休二日
Job Skills
Human Resources Planning and Control
Employment Management
Cross-Industry Cooperation Planning and Execution
Physical Event Planning and Execution
Marketing Strategy Formulation
Customer Relationship Management
Product Inventory Statistics Analysis
人力規劃控管 用人管理 異業合作規劃與執行 實體活動規劃與執行 行銷策略擬定 顧客關係管理 產品進銷存統計分析
Job Category
Business Management Supervisor
Project Management Supervisor
台北市信義區
人力仲介代徵
【詐騙提醒】 近日屢屢接獲反應，有不肖人士使用Line帳號冒用Talentvis達人威名稱及相關logo，以人力仲介媒合之名要求受害者付款、投資或工作未給薪。本公司在此聲明並無Line官方帳號，亦不會向個人要求收取費用，此為不肖業者之冒用，請求職者注意。若您對於接獲之訊息有疑慮，請與Talentvis官網email, 電話確認，以免成為求職詐騙之受害者。詳細請參: https://www.talentvis.com/en-sg/recruitment-scam-tw
Talentvis is a leading human resource consultancy with a growing presence across Asia-Pacific. With our expertise in harnessing potential and developing talent through our solutions and strategies, Talentvis partners organisations and professionals to continue achieving success in an ever-changing world.
Talentvis是一家領先的人力資源顧問公司，在亞太地區的業務不斷成長。我們以專業的潛力開發和人才培養為基礎，透過我們的解決方案與策略，與各組織和專業人士合作，在瞬息萬變的世界中繼續取得成功。
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