We are looking for a technical SEO specialist to join our Growth Team to establish an SEO workflow and analyze and identify SEO growth opportunities to increase our fast-growing ecommerce platform’s visibility and organic traffic. Key functions will include all technical aspects, on-page optimization and off page optimization. The new technical SEO specialist will join a growing team of professionals driving engagement and performance at KICKS CREW. He/she will work closely with in-house marketing, product, business intelligence and engineering teams. Our next senior technical SEO specialist must demonstrate a good understanding of search engine marketing, content and brand marketing concepts to synchronize SEO strategies and solutions for maximum business impact. Responsibilities • Experience using the most popular website crawlers (ScreamingFrog, DeepCrawl, and Moz), SEO analysis tools (Ahrefs, Semrush, and SEOptimer), and web analytics software (WebTrends, UserTesting, and Google Analytics4) • Mainly responsible for technical SEO part including but not limited to: o UX, site architecture, URL structure, XML sitemaps, canonical tags, dynamic/static pages, schema markup, site speed o On-Page Optimization: Metadata, seadings, content, anchor Links, navigation o Off-Page Optimization: backlinks, domain authority • Analyze and identify SEO growth opportunities for KICKS CREW through a structured approach of audits, competitor analysis, web traffic analysis, summarizing your recommendations into a well articulated SEO strategy and roadmap • Define and own the achievement of objectives and measurable key results / KPIs for the SEO function Identify reporting frameworks that best monitor and assess SEO performance and collaborate with the engineering team to develop them • Oversee the research of best practices, popular keywords, and other useful metrics, and eventually analysis, modification and adoption • Set up goals, tracking, report & present competitor research, campaign results, and keyword rankings in Lookerstudio/Tableau as defined within the project role. • Collaborate with content team on keyword research and content optimisation for publishing, wordpress maintenance and troubleshooting Requirements • Minimum 3+ years of experience in the field of SEO in a B2C role; including hands-on technical SEO and content marketing / optimization experience • Good understanding of search engine marketing, content and brand marketing concepts to synchronize SEO strategies and solutions for maximum business impact. • Advanced user of all major SEO tools to monitor traffic, rankings, redirects, click rate, bounce rate, 404 errors, and other KPIs • Strong knowledge of search engine algorithms and ranking methods across all major search engines. Hands-on experience in HTML, CSS • Track record of exceeding aggressive growth targets and managing SEO projects from inception to completion • Detail-oriented, analytical, organized • Fluency in English (written and verbally) is a MUST • Strong organizational and problem-solving skills • Self-directed learning attitude and strong sense of ownership (Self-motivated and enthusiastic team player!)

Customer Experience is core to everything we do and critical to forging and maintaining lasting relationships with our customers. Reflecting our core values of constant improvement and innovation, you will join a growing team that solves problems with mutual trust, empathy and speed. Customer Experience Specialist is a crucial role in serving as the primary contact between customers all over the world and us. The ideal candidate shall have an understanding of e-commerce and technology with an eagerness to provide the best customer experience possible. If you obsess about customers, listen, engage and act for customer benefit, and enjoy working in a fast-paced and start-up environment, this role is a good fit for you. In this role you will: • Promptly respond to customer inquiries via email, live chat, social media platforms and coordinate online orders • Keep track of multiple work statuses and ensure timely resolution of customer requests and inquiries • Providing excellent customer experience according to the company standard • Handling complaints in an efficient and professional manner • Work closely with various functions in the company - Warehouse, Logistics, Operations and Engineering teams to ensure customer satisfaction • Ad hoc project as assigned We are looking for: • Diploma / bachelor's degree in related discipline • Preferably 1 year experience in the customer service/ online retail industry • Able to work rotating shifts including weekends and public holidays • Fluency in English would be an advantage IELTS 6.5 / TOEFL 79 above • Conversational Mandarin required • Understanding of customer experience and expectations in the US is a big plus • Ability to prioritize job tasks in accordance with daily operation procedures • A quick learner, a self-starter, able to work independently • Self-motivated and enthusiastic team player • Strong organizational and problem-solving skills What we offer: • You will be one of the key employees of a fast-growing and exciting startup environment • Young and energetic team with respectful and fun company culture • Steep learning curve in e-commerce & entrepreneurship • Opportunity to grow and continue learning! Competitive remuneration and benefit packages will be offered to the right candidate. Join us now! Submit your application by clicking "Apply Now" below. Our company is an equal opportunities employer and welcomes application from all qualified candidates. Information provided will be treated with strict confidential and be used for the purpose of recruitment selection only.