1.電商客服諮詢回覆、客服平台管理與維護 2.全球客服案件處理(包括電話、E-mail、線上客服等) 3.協助全球售後服務案件流程辦理 4.協助客訴案件處理與追蹤 5.協助相關客服活動與專案執行

1. 制定公司訓練發展政策、體系與制度。 2. 進行訓練發展需求分析，規劃、執行公司訓練發展計畫，並評估訓練發展之成效。 3. 控管公司訓練發展之費用，維護員工訓練發展紀錄，定期產出各項表報供相關管理決策之參考。 4. 研究、評估並引進新的訓練發展主題與方法，以增進訓練發展之成效。 5. 規劃與執行接班人制度，為公司重要職位培養接班人。 6. 提供員工職涯發展之諮詢服務。 7. 擔任公司內部講師。

1. 對網站建置流程、功能架構規劃、頁面原型規劃、需求規格撰寫能力，並能與網頁設計師2. 及開發工程師溝通 3. 可與客戶獨立溝通需求，並轉化為企劃文件，與工程師討論製作 4. 專案時程規劃及任務進度控管 5. 基礎網站UI、UX概念 6. 市場/社群趨勢掌握與產品整合能力

1. 團隊管理與市場經營： 組建並領導一支高效團隊，負責亞洲市場或中南美洲市場系統，電競或企業市場經營 2. 數據分析與策略制定： 利用數據分析制定市場經營策略，確保業務運營方向符合市場需求 3.報表製作與績效優化： 製作詳細的銷售報表，監控和分析營運數據，持續優化營運績效 4.客戶關係管理： 維護現有客戶的良好關係，確保客戶滿意度和忠誠度。 積極開發新客戶，拓展業務範圍，提升市場佔有率 5.行銷策略發展： 與行銷團隊緊密合作，制定並實施最佳行銷策略，確保達成營運目標

1.公司Gain/Loss制度推動及執行 2.利潤中心制度推動及執行 3.KPI制度推動及執行

•Respond promptly and professionally to customer inquiries received through our website's contact forms, email, and online chat. •Provide accurate and helpful information regarding our products, services, and policies. •Troubleshoot customer issues and complaints, offering appropriate solutions and escalating complex cases as needed. •Maintain a positive and empathetic attitude towards customers at all times. •Contribute to the overall improvement of the customer service experience by sharing feedback and insights with the team. •Stay updated on product knowledge, industry trends, and company policies.

1. E-commerce Platform Operations: Managing operations on major international e-commerce platforms, including Amazon in India, Singapore, and Australia. Additionally, handling local e-commerce leaders such as Umart in Australia and FlipKart in India to oversee the complete e-business landscape. 2. Data Analysis Proficiency: Conducting data analysis and applying the results to the 4P strategy (Place, Product, Price, Promotion). More importantly, using the 4P strategy to wisely expand business opportunities. 3. International Business Development: Overseeing e-commerce operations in various countries and possessing knowledge of international trade. Utilizing foreign language skills to develop business relationships with foreigners. 4. Team Collaboration: Coordinating smoothly and efficiently with various departments such as product, finance, administration, and legal teams to ensure cohesive internal communication. 5. Internal Career Advancement Opportunities: Proficiency in e-commerce skills and a strong drive to increase sales may lead to opportunities for internal promotion to managerial positions.

Founded in 2003 by a group of enthusiastic data storage industry experts, Silicon Power is committed to delivering outstanding product and service quality. Headquartered and with our own state-of-the-art production site in Taipei, we have become a leading manufacturer of flash memory cards, USB flash drives, portable hard drives, solid-state drives, DRAM modules and industrial-grade products. As an international player with four branch offices around the globe, we continuously strive to offer the perfect data storage solution for all requirements of modern digitalized life. With a strong focus on combining innovative technology and award-winning design, we live up to our brand promise to reliably preserve and protect your most valuable data. The Digital Marketing Manager will be responsible for building short-term to long-term marketing objectives and strategies for overseas markets including online & offline channels and collaborate closely with the eCommerce team, graphic designer, content creator and other marketing team members to achieve the project goals. You will: - Build short-term and long-term digital marketing strategies, drive brand awareness and growth in the international market. - Develop and execute effective strategies with the eCommerce team to optimize product sales, campaigns, product pages, user funnels to maximize awareness and purchase. - Collaborate with the content creators to generate quality content for social media, content marketing and improve brand awareness. - Implement other digital marketing plans for the official website, webstore, marketplaces, eRetailers, social media, KOL, online advertising, CRM, email marketing and etc. - Track and set measurable goals and monitor marketing performance in the monthly reviews.

廣穎電通長期致力於記憶體及電腦3C週邊產品的開發與銷售，除了實體通路的持續經營，發展電商市場的品牌行銷與線上銷售也是未來我們長期發展的目標。我們目前正積極擴充電商團隊，歡迎有電商長才的您，加入廣穎電通的銷售團隊！ 此職務將負責電商平台之運營管理，主要工作內容包括： 1. 營運及管理韓國電商平台(Coupang, Naver Shopping, etc.) Operating & managing Korea EC platforms such as Coupang, Naver Shopping, etc. 2. 執行產品銷售策略，控貨控價，達成業績目標 Execute Sales Strategies, oversee Price & Stock control in order to achieve sales target 3. 與平台窗口洽談，制定銷售策略 Businees discussion with the PIC of each platform to set the sales strategies 4. 整合行銷團隊之數位行銷策略 Ability to integrate digital marketing strategy with marketing teams 5. 商品上下架、SEO優化、頁面優化 Product listing management 6. 製作銷售報告、追踨數據及成效分析 Generate sales report in order to track the sale out & performance 7. 庫存管理，制定目標以及銷售預估 Stock management、Target setting & sales estimation 8. 其他業務相關行政作業 Other sales related operations

1. Technical Support- Problem Solving 協助解決國內外客戶反映之技術端問題 2. Technical issue Consultation 國內外客戶端技術問題諮詢 3. Customer / Internal Training and Guidance 外部與內部教育訓練 4. Technical Documentation 技術文件製作

工控產品組裝測試作業或電腦機台操作。

廣穎電通長期致力於記憶體及電腦3C週邊產品的開發與銷售，除了實體通路的持續經營，發展電商市場的品牌行銷與線上銷售也是未來我們長期發展的目標。我們目前正積極擴充電商團隊，歡迎有電商長才的您，加入廣穎電通的銷售團隊！ 此職務將負責電商平台之運營管理，主要工作內容包括： 1. 營運及管理台灣電商平台(台灣蝦皮, PChome, Momo) 2. 執行產品銷售策略，控貨控價，達成業績目標 3. 與平台窗口洽談，制定銷售策略 4. 整合行銷團隊之數位行銷策略 5. 商品上下架、SEO優化、頁面優化 6. 製作銷售報告、追踨數據及成效分析 7. 庫存管理，銷售預估，庫存天數控管 8. 其他業務相關行政作業

1.RMA品SSD、SD卡、UFD、PBK、ASSY產品測試 2.mirco SD卡工單開卡測試及容量檢查 3.FLASH Sorting 作業執行

1.負責客戶RMA返還產品測試、維修，烙鐵使用熟練 2.熱風槍、三用電表使用熟練 3.進行設備異常排除

1.倉庫物料貨物整理、上下料架、收料/點料及入庫作業 2.依排程進行發料 3.執行物料盤點

1. 有效建立並帶領團隊經營亞洲/中東/紐澳/中南美洲市場中的部分國家電子商務市場的經營 2. 分析市場與營運資訊並據此擬訂平台經營策略 3. 維護現有客戶關係以及開發新客戶 4. 有能力與行銷團隊充分合作發揮最佳行銷策略以達成營運目標