Klook客路_客遊天下旅行社有限公司
Customer Experience Team Leader - English / Mandarin Speaker
10/21 Updated
Full-time
Entry-level
English Required
6 ~ 10 applicants

Salary & Location

Salary negotiable
(Regular monthly salary of NT$40,000 or above)
新北市板橋區

Required

Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
不拘

Job Description

[What you'll do]
- Takes ownership to lead a diversified team to ensure support provided to our customers across all platforms (i.e. calls, chats, emails) is handled with high efficiency and accuracy.
- Drives and motivates team performance by building rapport and developing team members to ensure growth.
- Helps the team by handling escalations including urgent, complex, and sensitive cases from the team.
- Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
- Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
- Proactively ask for and give feedback so communicating and coordinating with various departments to make positive changes in the organization
- Identifies gaps and inefficiencies in targets, team performance, and/or existing processes and procedures to increase the quality of customer experience
- Understands and analyzes team performance reports for management updates to make data-driven decisions for better outcomes
- Contribute to the development of processes, procedures, and guidelines to improve the quality of work
- Completes additional tasks and projects as assigned as a role model to ensure the effective implementation of company policies and procedures
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
日班、晚班、假日班、需輪班
Leave Policy
週休二日

Job Skills

Customer Complaint Handling
客訴案件處理
Job Category
Customer Service Supervisor
Klook客路_客遊天下旅行社有限公司
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台北市松山區
旅遊服務業
Klook於2014年成立，為全球領先的旅遊和休閒娛樂預訂平台，用戶能輕鬆、簡單預訂各地的玩樂體驗，從飯店、行程，到景點門票、當地交通、租車等，通通能一站搞定。我們期望能持續帶給用戶歡樂，讓每個人都能在Klook上發掘全球不同玩樂方式，旅行就要從Klook開始！ 了解更多Klook台灣最新動態，請至以下平台體驗更多玩樂時刻： Klook新聞室 https://www.klook.com/zh-TW/newsroom/ Klook官方網站 https://www.klook.com/zh-TW/ Klook旅遊部落格 https://www.klook.com/zh-TW/blog/ Klook Instagram https://www.instagram.com/klooktw/
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