Customer Experience is core to everything we do and critical to forging and maintaining lasting relationships with our customers. Reflecting our core values of constant improvement and innovation, you will join a growing team that solves problems with mutual trust, empathy and speed.

Customer Experience Specialist is a crucial role in serving as the primary contact between customers all over the world and us. The ideal candidate shall have an understanding of e-commerce and technology with an eagerness to provide the best customer experience possible. If you obsess about customers, listen, engage and act for customer benefit, and enjoy working in a fast-paced and start-up environment, this role is a good fit for you.

In this role you will:

• Promptly respond to customer inquiries via email, live chat, social media platforms and coordinate online orders

• Keep track of multiple work statuses and ensure timely resolution of customer requests and inquiries

• Providing excellent customer experience according to the company standard

• Handling complaints in an efficient and professional manner

• Work closely with various functions in the company - Warehouse, Logistics, Operations and Engineering teams to ensure customer satisfaction

• Ad hoc project as assigned

We are looking for:

• Diploma / bachelor's degree in related discipline

• Preferably 1 year experience in the customer service/ online retail industry

• Able to work rotating shifts including weekends and public holidays

• Fluency in English would be an advantage IELTS 6.5 / TOEFL 79 above

• Conversational Mandarin required

• Understanding of customer experience and expectations in the US is a big plus

• Ability to prioritize job tasks in accordance with daily operation procedures

• A quick learner, a self-starter, able to work independently

• Self-motivated and enthusiastic team player

• Strong organizational and problem-solving skills

What we offer:

• You will be one of the key employees of a fast-growing and exciting startup environment

• Young and energetic team with respectful and fun company culture

• Steep learning curve in e-commerce & entrepreneurship

• Opportunity to grow and continue learning!

Competitive remuneration and benefit packages will be offered to the right candidate. Join us now! Submit your application by clicking "Apply Now" below.

Our company is an equal opportunities employer and welcomes application from all qualified candidates. Information provided will be treated with strict confidential and be used for the purpose of recruitment selection only.