TXOne Networks provides solutions for tackling security weaknesses prevalent across industrial environments. We listen to the needs of both leading manufacturers and critical infrastructure operators to develop the best actionable approach within partnering companies. The result is customized technology that goes beyond traditional security tools to mitigate complex challenges. Given the ICS environments are layered and composed of a variety of equipment in different operating systems, TXOne Networks offers both network-based and endpoint-based products to secure the OT network and mission critical devices in a real-time defense-in-depth manner. Both IT and OT can have comprehensive visibility regarding the ICS assets, protocols, control commands, risks, and threats. The goal is not only to maximize ICS protection, but also to keep the business and operation running even when security is being breached in some way.

TXOne Networks is looking for an experienced Senior/Principal Networking Technical Support Engineer to join our dynamic team. Our Technical Support is pivotal to our triumph, dedicated to empowering users, guiding them to success, and transforming challenges into opportunities that build trust. In this role, you'll collaborate closely with engineering, customers, and internal support teams to ensure seamless use case support.

Key Responsibilities

- Champion Customer Support and Success: Provide exceptional support that ensures customer satisfaction and success.

- Lead Key Project Management: Leverage your experience to run and manage critical projects efficiently.

- Collaborate for Success: Work hand-in-hand with engineering teams and the product team to facilitate customer success.

- Voice of the Customer: Gather, prioritize, and communicate customer product requirements effectively.

Why TXOne Networks?

- Shape the Future: Be part of a team that’s at the forefront of Networking Security technology.

- Collaborative Environment: Work with dynamic and talented professionals who are passionate about innovation.

- Impactful Role: Play a critical role in driving the success of our groundbreaking products.

Ready to make your mark in Networking Security? Join TXOne Networks and be a catalyst for the future of connectivity!

Equal Opportunities Statement

At TXOne Networks, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.