洢勵國際有限公司
英文 客服 English Speaking Customer Service
9/23 Cập nhật
Array
Tiếng Anh Điều kiện
Toàn thời gian
Cấp nhân viên trung cấp
Tiếng Anh Điều kiệnLương & địa điểm làm việc
Lương hàng thángNT$ 33,000~36,000
台中市西屯區
Điều kiện
Yêu cầu ngôn ngữ
Tiếng Anh
聽/中等、說/中等、讀/中等、寫/中等
Kinh nghiệm
1年以上
Mô tả công việc
我們正在尋找經驗豐富的中英文客服人員
工作內容
1. 處理電話、文字客服、電子郵件等訊息回覆
2. 問題解決與客戶溝通
3. 解決客戶對於平台的問題，例如系統登錄問題
4. 熟悉公司產品，並向客戶有效介紹
5. 與各部門溝通與協調，收集客戶反饋，並向相關部門反饋和解決問題
6. 處理客戶後台設置與相關查詢
7. 維護內部檔案
條件要求
1. 優先考慮經濟、金融、企業管理或其他相關專業文憑
2. 具金融行業1年（含）以上客服相關經驗者優先考慮
3. 具客服經驗，金融業尤佳
4. 熟悉運用操作Windows Office軟體
5. 具團隊合作精神、服務熱忱及良好的溝通協調能力
6. 良好的邏輯思維，能夠快速理解問題並做出回應
具備良好中英文溝通能力，需能接受配合輪班。
We are looking for experience Customer Service Executive - Mandarin Speaker.
Responsibilities
1. Manage incoming customer calls, live chats, and emails in a responsive manner.
2. Professionally addressing clients’ inquiries and complaints.
3. Responsible for identifying and resolving clients' general platform issues, such as platform login problems.
4. Get familiar with company's products and introduce them to customers.
5. Develop a comprehensive understanding of the company's products and effectively introduce them to clients.
6. Communicate and coordinate issues with various departments, collect feedback, including escalating customer service issues that requires attention or resolution from other teams
7. Perform Introducing Broker (IB) setting related and enquiries.
8. Perform sales profile maintenance.
Qualifications
1. At least Diploma in Economics, Finance, Business Administration, or any other related majors are preferred.
2. Min. 1 year of working experience in financial industry’s customer service is preferred
3. Experience in supporting client’s enquiries and technical problem in the financial services, Forex and Futures industry is an added advantage.
4. Prominent level of ability in Microsoft office with strong numerate and analytical skills.
5. Excellent teamwork awareness, service awareness and normative awareness.
6. Good logical thinking, able to quickly understand the problems and respond to it.
7. Proficient in reading, writing, and speaking English and Mandarin
8. Willing to work flexibly and shift arrangement including weekends and holidays.
Số lượng tuyển dụng
1~2人
Trình độ học vấn
大學(學院)以上
Giờ làm việc
日班、晚班、大夜班、需輪班
Chế độ nghỉ
依公司規定
Loại công việc
Text Customer Service
Other Customer Service Personnel
台中市西屯區
工商顧問服務業
關於我們：
洢勵國際有限公司是一家專業從事亞洲地區行銷與客服業務的顧問公司。我們致力於為客戶提供全方位的行銷解決方案，以協助他們在亞洲市場取得成功。我們深知亞洲市場的多樣性和挑戰，因此我們的團隊擁有豐富的跨文化經驗和行業知識，能夠提供最適合客戶需求的專業建議。
核心價值觀：
客戶導向： 我們始終以客戶的需求為中心，深入了解他們的業務挑戰和目標，並致力於為他們提供量身定制的解決方案。
創新精神： 我們不斷追求創新，利用最新的技術和策略來推動客戶的業務增長，並滿足不斷變化的市場需求。
卓越品質： 我們以卓越的品質和專業精神為客戶提供服務，始終保持高水準的專業標準和道德準則。
About Us:
Elite International Limited is a professional consulting company specializing in marketing and customer service operations in the Asia-Pacific region. We are committed to providing comprehensive marketing solutions to our clients to help them succeed in the Asian market. We understand the diversity and challenges of the Asian market, so our team possesses rich cross-cultural experience and industry knowledge to provide tailored professional advice that best fits the needs of our clients.
Core Values:
Customer-Centricity: We always prioritize the needs of our clients, deeply understanding their business challenges and goals, and strive to provide them with tailor-made solutions.
Innovative Spirit: We continuously pursue innovation, leveraging the latest technologies and strategies to drive business growth for our clients and meet the ever-changing market demands.
Excellence in Quality: We deliver services to our clients with outstanding quality and professionalism, maintaining high standards of professional ethics and moral principles at all times.
