臺北嘉佩樂酒店_國亨開發股份有限公司
行銷業務部 業務經理/團體及會議活動 S&M Sales Manager/MICE
9/4 Updated
Array
Full-time
Senior Level
Salary & Location
Salary negotiable
(Regular monthly salary of NT$40,000 or above)
台北市松山區
Required
Work Experience
3年以上
Job Description
業務經理/團體及會議活動負責帶領及管理各項與企業銷售業務和市場相關的業務行為。該職位為企業客戶的聯絡窗口，全力貢獻以增加業務，確保各項業務行為皆符合銷售策略，並滿足個人及酒店的業績分配與目標，以提高利潤。
1.規劃和管理國內和海外各企業客戶的業績目標。
2.根據業務總監及行銷業務副總經理的指示，制訂針對業務範圍內的各家企業與會展業務、協會和婚禮策劃的銷售行動計劃。
3.透過與知名客戶發展並維持良好關係來產生業務，強化公司的潛在收入，主動判別並招攬新業務，以實現個人和酒店業績目標。
4.開發建立目標市場內的關係，以加強並擴大客戶群以獲得銷售機會。
5.維護企業/聯絡人資料、重要資訊和銷售活動。確保及時更新各項資訊並安全保存。
6.搜尋並更新市場趨勢、競爭對手、客戶和顧客等相關知識。針對競爭對手的優勢和劣勢進行分析、實行業務計畫以獲得更高的市場占比。
7.確保銷售方案內包含餐飲、宴會、SPA及各項酒店服務。
8.協助達成年度營運目標，以滿足並超越預算預期。透過增加收入、控制開支並為業主和酒店提供投資回報來確保成功的績效。
9.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。
10.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
11.賦予團隊成員自主權和責任感，以超越賓客的期望。分派任務並期望責任制與定期回饋。
The Sales Manager/MICE is responsible for leading and managing all sales activities pertaining to corporate sales accounts and markets. The individual acts as the point of contact for corporate sales clients, highly contributing to business generation, ensuring that all direct sales activities aligns with the Sales strategies and that both individual and hotel's quotas and goals are met to maximize profit generation.
1.Plans and manages sales goals for all corporate accounts, both local and overseas.
2.Develop sales action plans to target corporate and MICE business, associations and wedding planners in the assigned area as discussed and instructed by Director of Sales and EAM of Sales & Marketing.
3.Proactively identify, qualify, and solicit new business to achieve personal and hotel revenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company.
4.Develop relationships within target market community to strengthen and expand customer base for sales opportunities.
5.Maintains an updated company/contact profile, key information and sales activities. Ensuring that all information should be updated on a timely basis and kept securely.
6.Develop and maintain knowledge of market trend, competition, clients and guests. Perform competitive analysis on competitor's strengths and weaknesses to implement sales projects to gain higher market shares.
7.Ensure sales activities focus on all facilities including Food and Beverage, Catering, Spa, inclusive of all experiences.
8.Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel.
9.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
10.Handling complaints and resolving service ‘Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
11.Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
Number of Openings
1~3人
Educational Requirements
專科以上
Work Schedule
日班、假日班、需輪班
Leave Policy
依公司規定
Job Skills
Achieving performance goals
Customer Information Update and Maintenance
Business or Channel Development
Sales Target Allocation and Performance Achievement
Sales and Management Report Writing
Customer Information Collection
Product Introduction and Explanation Sales
業績目標達成 客戶資料更新維護 業務或通路開發 業績目標分配與績效達成 業績與管理報表撰寫 客戶情報蒐集 產品介紹及解說銷售
Job Category
Domestic Sales Supervisor
International Sales Supervisor
台北市松山區
旅館業
Capella Taipei pause and embrace a realm of serene sophistication and understated luxury. Nestled in Taipei's pulsating Songshan district, Capella Taipei stands as a beacon of contemporary elegance amidst a city that seamlessly marries its rich heritage with modern vibrancy. Just a breath away from Taipei 101, Taipei Indoor Stadium and a short journey from Songshan Airport, the hotel is an oasis of tranquility in the urban landscape. Each of its 86 rooms, thoughtfully designed by André Fu Studio, narrates a story of refined luxury and personalised comfort. Here, in the heart of a bustling metropolis, Capella Taipei invites you to experience a unique blend of culture and relaxation, where every moment is a cherished memory in the making.
臺北嘉佩樂酒店坐落於臺北市核心的敦化北路上，靜擁蒼翠盎然的林蔭大道，將細膩的人文精髓和現代活力完美糅合，為賓客細意呈現無與倫比的奢華旅行新體驗。
臺北嘉佩樂酒店擁有86間典雅客房，由備受讚譽的André Fu設計事務所擔綱設計，獨具特色的匠心設計將豐富質感、藝術氛圍及時尚現代的格調精妙融合，傾力打造奢華優雅且別具一格的居停空間。酒店緊鄰松山機場，及臺北101大樓和小巨蛋體育館等多個文化藝術名勝和地標建築。居於繁華都市，遁入謐靜綠洲，浸潤於迷人風情，開啟非凡探索之旅。
About Capella Hotel Group 嘉佩樂酒店集團簡介：
Capella Hotels and Resorts collection consists of properties in Singapore, Ubud, Bangkok, Hanoi, Sydni, Shanghai and Hainan. Future openings include exciting destinations such as Japan, Maldives, South Korea, Nanjing and Shenzhen. The exceptional hospitality group focuses on crafting authentic, cultural experiences for its guests, combining a legacy of thoughtful design with the highest level of personalized service.
Capella Hotels and Resorts was named Best Hotel Brand in the World in the Travel + Leisure World’s Best Awards 2023.
嘉佩樂酒店及度假村旗下擁有位於新加坡、曼谷、河內、烏布、雪梨、上海和海南土福灣等地的多家度假酒店。在未來幾年內，還將在日本、馬爾代夫、韓國、南京和深圳等地陸續開設新的酒店。
嘉佩樂酒店及度假村榮獲由全球知名的旅行生活方式媒體Travel + Leisure漫旅雜志美國版頒發的"2023年度世界旅行獎最佳酒店品牌"的殊榮。卓越的酒店品牌專注於爲客人打造在地為本的文化體驗，將精心設計的傳奇建築與細緻周到的專屬匠心服務融爲一體。
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