Tesla sets the bar for what a trustworthy & resilient charging network can be. The Charging Operations team ensures that Tesla continues to deliver the best possible charging customer experience through proactive engagement and growth of the global charging network.

The Role

The Charging Operations Specialist works as part of the APAC Charging team. This dynamic project management role is responsible for managing system controls through site development from plan through opening and optimization of processes to help accelerate network growth. The individual will work closely with a wide range of internal stakeholders including our regional Deployment teams, Tools & Analytics, Pricing, Vehicle UI, and collaboration with global stakeholders.

The ideal candidate will have a passion for fast, tactical action and problem solving, passion for new technology and experience in delivering a best-in-class customer experience. You will be an integral part of the team helping accelerate world’s transition to sustainable energy

Responsibilities

1. Owner of Operations milestones for critical system controls for projects from plan to completion

2. Detail oriented work to ensure data in internal systems show correctly for drivers in Vehicle, App and web and for internal project management after site opening.

3. Maintain and develop process documentation to help innovate scalable, robust solutions which accelerate the charging team’s business goal

4. Educate Deployment team on processes if errors are found

5. Serve as the charging business partner for internal cross-functional teams

6. Continuously drive efficiency improvements with internal systems

7. Ability to identify and communicate problems, solutions and opportunities