職務概況
月薪NT$ 34,000~37,000
台北市松山區
條件要求
語文條件
英文
聽/精通、說/精通、讀/精通、寫/精通
工作經歷
1年以上
職務描述
•Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately
•To be concerned with staff discipline and performance in relation to all staff within the section.
•To ensure that every matter in the logbook is followed up.
•To accept luggage and parcels for safekeeping and ensure that at all time is recorded properly.
•To pre-check all group rooming lists for arrival and departure.
•To ensure that the training given is being used by all staff and subordinates within the section.
•To provide general information to customers and guests in a good and helpful manner.
•To ensure to have appropriate knowledge for the recommendation of tourist attraction and restaurants, according to the guest needs.
•To identify ways of increasing the hotel’s overall profitability within the section.
•To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
•To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Front Office and Hotel uniform and clothing codes.
•To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
•To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
•To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
需求人數
1~1人
學歷要求
高中(職)以上
上班時段
日班、晚班、大夜班、假日班、需輪班
休假制度
依公司規定
職務類別
Receptionist
Hotel Staff
台北市松山區
旅館業
台北文華東方酒店是全台首屈一指的國際頂級奢華酒店，座落於台北市繁華商業中心與人文薈萃的敦化北路上，酒店的歐式建築美學融合東方設計元素，從客房、走廊、餐廳，所到之處盡顯細緻優雅的設計巧思，更以細膩貼心的服務享譽盛名，在國際間屢獲無數獎項肯定，不僅多次榮獲國際權威《康泰納仕旅遊者雜誌》 (Conde Nast Traveler) 讀者之選獎「亞洲頂尖酒店」殊榮，也是全台唯一榮獲《米其林指南》酒店評鑑最高等級「5棟紅房」的評等，在台灣觀光業界奠定領導品牌形象。
追求頂級服務品質並締造無微不至的個人化服務，是文華東方酒店集團的核心理念。文華東方酒店集團的金扇子傳奇式經典服務享譽全球，我們的同仁，也是集團最寶貴的資產，時時不遺餘力的傳承文華東方集團世界馳名的傳奇式經典服務，竭盡所能為每一位賓客帶來貼心溫暖、無微不至的服務。
