Salary & Location
Annual SalaryNT$ 480,000~700,000
台北市南港區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
不拘
Job Description
About
Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?
Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?
Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?
Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!
We’re hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities. Be willing to attack anything that comes your way, learn on the fly and get things done. Come talk to us if you want to push your skillset in a dynamic fast-paced environment.
Responsibilities
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Provide first level support for all technical and functional queries related website and mobile application
- Migrate customers to Alternative Distribution Channels including website and mobile application
- Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
- Continuously learn to keep up-to-date with changes and developments to services and procedures
- Maintain confidentiality of the company’s customers and data
- Adheres to the assigned shift schedule and avoids any late attendance
- Keep abreast with the latest changes to any of the company’s procedures and new policies
- Handle sudden rush of inquiries, stressful periods, and customer pressure
Requirements
- Experience in providing customer service support
- Proficiency in English
- Experience with customer service software like Intercom, Zendesk, or similar
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Should be a team player with an aptitude for customer service
- Candidate must be tactful when dealing with clients and must be able to handle confidential information
- Ability to work under pressure
- Experience in finance industry is a plus
Location: Taipei
https://goo.gl/maps/vC7WxAurcZVWwCCNA
About XREX
https://www.xrex.io
Culture
https://downloads.xrex.io/culture
We will proceed your application first if you apply online:
http://xrex.breezy.hr/p/2a5299857c44-customer-service-representative
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
週休二日
Job Category
Software Project Manager
Other Project Managers
Other Customer Service Personnel
台北市南港區
電子通訊／電腦週邊零售業
* XREX is a fast-growing organization, on a mission to make our world a better place
* You'll be working with top talents from around the world
* You'll gain experience in building an international brand, product, and user community
* You'll receive generous stock options
* You'll gain experience in a blockchain- and crypto-related products, technologies, and markets
* You'll be working in a cutting-edge tech startup using the very latest tech, tools, methodologies, and processes
Please review our culture before applying.
https://downloads.xrex.io/culture
Contact HR: hr@xrex.io
XREX
Redefine banking together
XREX is a blockchain-enabled financial institution working with banks, regulators, and users to redefine banking together. We provide enterprise-grade banking services to small to medium-sized businesses (SMBs) in or dealing with emerging markets, and novice-friendly financial services to individuals worldwide.
Founded in 2018 and operating globally under multiple licenses, XREX offers a full suite of services such as digital asset custody, wallet, cross-border payment, fiat-crypto conversion, cryptocurrency exchange, asset management, and fiat currency on-off ramps.
Sharing the social responsibility of financial inclusion, XREX leverages blockchain technologies to further financial participation, access, and education.
XREX
共同改寫金融定義
XREX 是一家應區塊鏈技術而生的國際金融機構，與銀行、政府及用戶密切合作，共同改寫金融定義。我們提供企業級的服務，幫助位處發展中國家或與發展中國家有生意往來的中小型企業處理跨境金融服務，同時也為全球加密貨幣新手提供最友善的初始入口。
創立於 2018 年並已取得多國執照在全球營運，XREX 提供一站式的服務，包括：數位資產託管、錢包、跨境支付、法幣與加密貨幣轉換、加密貨幣交易所、多元化資產投資、法幣出入金服務等等。
XREX 將普惠金融視為社會責任並希望為此盡一份心力，持續運用區塊鏈技術推進金融參與權、金融使用權與金融教育權。
XREX is backed by public companies, banks, prominent VCs, and the Taiwanese Government:
* Taiwan Government National Development Fund
* CDIB Capital Group (TWSE: 2883)
* E.Sun Financial Holding (TWSE:2884)
* ThreeD Capital (CSE:IDK)
* Systex (TWSE:6214)
* Rocket Internet (NYSE:RKTA)
* Global Founders Capital (Berlin)
* Seraph Group (US)
* Metaplanet Holdings (Estonia)
* AppWorks (Taipei)
* WI Harper (San Francisco)
* BlackMarble (Taipei)
* New Economy Ventures (Taipei, Tokyo)
最新消息：
- XREX資安長開源兩套Web3資安工具，強化智能合約安全開發
https://abmedia.io/20220728-xrex-ciso-security-tool
- 區塊鏈為何重要？NFT、加密貨幣是什麼？３特性讓資深風控專家也瘋狂
https://www.cheers.com.tw/article/article.action?id=5100959
- 攻下歐盟FinTech重鎮！XREX取得立陶宛加密貨幣交易所牌照
https://www.bnext.com.tw/article/69410/xrex-lithuania
- Blockchain startup XREX gets $17M to make cross-border trade faster
https://techcrunch.com/2021/08/22/blockchain-startup-xrex-gets-17m-to-make-cross-border-trade-faster/
- 在台灣的矽谷公司！區塊鏈新創XREX：經營軟體業就像打NBA
https://www.cheers.com.tw/article/article.action?id=5100319
- 獨家專訪》XREX花2年拿下新加坡支付牌照，跨國兑付全通了！VASP加密貨幣如何助攻傳統金融？
https://www.blocktempo.com/how-xrex-acquires-singapore-mas-major-payment-institution-licence-in-principle-approval/
