Zimmer Biomet_台灣捷邁醫療器材股份有限公司
Field Service Engineer
9/18 Updated
Array
English Required
Full-time
Entry-level
English RequiredSalary & Location
Monthly SalaryNT$ 40,000+
台北市松山區
Required
Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
不拘
Job Description
[Job Summary]
The Field Service Engineer provides technical service and manages servicing tasks for ROSA® Surgical Devices. In addition, this position is a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The Field Engineer plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle as well as leading key projects and actively engaging with marketing and sales events.
[Key responsibilities]
• Installation and Troubleshooting
— Perform system installations, preventative maintenance, troubleshooting, and repair for installed ROSA systems following established processes including software and hardware.
— Compute power and space requirements for installing ROSA systems and install units to required specifications.
— Explain or demonstrate correct operation or preventive maintenance of ROSA® Surgical Devices to personnel.
— Investigate equipment failures, assess technical problems, and provide solutions, while under high-pressure situations.
— Act as field-based subject matter expert to provide first line of support for field interventions.
— Keep records of installation, maintenance, repair, troubleshooting, and required updates of ROSA® Surgical Devices.
• Support Marketing and Sales
— Support ROSA PDM to promote the sale products.
— Provide on-site support for product demonstrations and educational initiatives to build local market awareness.
— Attend product trade shows, promotion events, and training.
— Collaborate with Trainers and provide feedback for improvements in the field.
— Prepare training material and support ROSA classroom training as needed.
• Maintain Customer Relationship
— Provide on-site technical service to the customer.
— Implement preventive maintenance of ROSA system
— Achieve high level of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearance and attire.
— Act as a liaison between customers and Zimmer Biomet on quality and performance of products.
[Qualifications/Requirements:]
• Minimum Bachelor’s Degree in Engineering, Biomedical or any relevant degree/diploma
• Is able to listen carefully to customer complaints, identify root causes, and provide appropriate solutions.
• Is able to read and understand technical manuals to perform job requirement.
• Is able to work independently under high pressure environment.
• Is able to collaborate with various functions’ team members and work effectively as part of a team.
• Is passionate about robotics products and new technology in the medical device industry.
[Qualifications/Preferred:]
• One year of experience in equipment maintenance or product training in the medical device industry.
• Has knowledge of the Operating Room environment
• Is able to prepare materials for product demonstration and technical training.
[Travel Requirements:]
• Frequent travel in required, 50% up timing in the fields.
Number of Openings
1~1人
Educational Requirements
大學(學院)以上
Field of Study Requirements
醫藥衛生學科類、工業技藝及機械學科類、工程學科類
Work Schedule
日班
Leave Policy
週休二日
Job Category
Product Manager
Post-sales Product Technical Service
Sales Support Engineer
台北市松山區
醫療器材製造業
Zimmer Biomet成立於 1927 年，我們一直致力於成為全球醫療科技-肌肉骨骼領域的創新者，提供全面的骨科產品——膝、髖關節置換、創傷及肩部等骨骼部位的手術產品及機器人和外科器械之醫療產品。以尋找最佳技術、治療和解決方案，提供高質量、高規格效益的骨科護理，近一個世紀以來，我們改善來自於不同100 多個國家病患的生活。
Zimmer Biomet is a global medical technology leader with a comprehensive portfolio designed to maximize mobility and improve health. We seamlessly transform the patient experience through our innovative products and suite of integrated digital and robotic technologies that leverage data, data analytics and artificial intelligence.
