台灣特斯拉汽車有限公司
Service Concierge 售後服務接待(新竹)
10/21 更新
全職
中高級
英文 條件要求
6 ~ 10 應徵者

職務概況

待遇面議
(經常性薪資達 4 萬元或以上)
新竹市

條件要求

語文條件
英文
聽/中等、說/中等、讀/中等、寫/中等
工作經歷
2年以上

職務描述

Responsibilities
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜,例如採購訂單、付款要求、供應商設置,以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 訂購耗材以及維修設備,有效管理清潔廠商
• 接聽電話,根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通,依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔,所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務,並在特定時間內完成工作
• 與服務團隊緊密合作,協助團隊達成KPI目標以及客戶滿意度
學歷要求
專科以上
上班時段
日班、假日班、需輪班
休假制度
依公司規定
職務類別
Receptionist
Other Customer Service Personnel
Shop Clerk/Counter Staff
Tesla was founded in 2003 by a group of engineers who wanted to prove that people didn’t need to compromise to drive electric – that electric vehicles can be better, quicker and more fun to drive than gasoline cars. Today, Tesla builds not only all-electric vehicles but also infinitely scalable clean energy generation and storage products. Tesla believes the faster the world stops relying on fossil fuels and moves towards a zero-emission future, the better. Tesla vehicles are produced at its factory in Fremont, California, and Gigafactory Shanghai. To achieve our goal of having the safest factories in the world, Tesla is taking a proactive approach to safety, requiring production employees to participate in a multi-day training program before ever setting foot on the factory floor. From there, Tesla continues to provide on-the-job training and track performance daily so that improvements can be made quickly. The result is that Tesla’s safety rate continues to improve while production ramps. To create an entire sustainable energy ecosystem, Tesla also manufactures a unique set of energy solutions, Powerwall, Powerpack and Solar Roof, enabling homeowners, businesses, and utilities to manage renewable energy generation, storage, and consumption. And this is just the beginning. With Tesla building its most affordable car yet, Tesla continues to make products accessible and affordable to more and more people, ultimately accelerating the advent of clean transport and clean energy production. Electric cars, batteries, and renewable energy generation and storage already exist independently, but when combined, they become even more powerful – that’s the future we want.
6 ~ 10 應徵者