倡新科技股份有限公司
Customer Service Representative
9/27 Updated
Array
Full-time
Entry-level
English Required
0 ~ 5 applicants

Salary & Location

Monthly SalaryNT$ 27,470~34,000
新北市新店區

Required

Language Requirements
English
聽/精通、說/精通、讀/精通、寫/精通
Work Experience
不拘

Job Description

If you are a self-driven ambitious tech-savvy professional and enjoy cooking and barbeque, we would love to meet you! We are expecting you to be experienced in spotting issues and resolving problems.
Ultimately, you should be able to act as the face and voice of our brand and help resolve customer concerns.
What is The MeatStick?
Perfectly cooked meat our priority #1.
The Meatstick crew is crazy about cooking meat to perfection. We think the perfect ribeye or T-bone steak is the gateway to an unforgettable night. We have used all sorts of timers, wired thermometers, and digital reminders but at the end of the day we always have our phone nearby!
We are such fanatics about the wireless thermometer that we develop all of our software and parts in house! We also source from all over the world to ensure our product stands the test of time!
Customer Service Staff duties and responsibilities
• Assist all customer-facing communications
• Assist customers with any issues
• Respond to customers in a timely manner
• Monitor, track and report on feedback and online reviews
• Process warranty claims (replacements/orders)
• Coordinate with Marketing, PR and Sales for events and special sales
• Liaise with Development and Sales departments
• Build relationships with customers
***We ONLY review applications with Resume, Cover letter IN ENGLISH and PDF***
Number of Openings
2~2人
Educational Requirements
大學(學院)以上
Work Schedule
日班
Leave Policy
依公司規定

Job Skills

Customer Complaint Handling
客訴案件處理
Job Category
Customer Service Supervisor
Other Customer Service Personnel
Post-sales Product Technical Service
倡新科技創立於1990年7月,為專業資通訊產品的設計暨製造廠商,專司研發設計及製造通訊暨物聯網相關軟硬體產品,包括智慧無線連網燒烤測溫相關器具、智慧家庭、智慧安控、物聯網等相關產品之軟硬體研發等。其中智慧無線測溫計為全世界唯一能達成攝氏300度高溫防水功能的測溫計,可以用於高溫燒烤及油炸肉品,係智慧聯網烤箱之關鍵元件,技術獨步全球,擁有歐美多項專利。本公司智慧無線連網測溫計及相關連結雲端的全系列產品在全球以自我品牌The MeatStick行銷全世界,並透過社群網路的經營建立品牌忠誠度。 歡迎對數位行銷、雲端控制軟體、行動裝置App、嵌入式系統軟韌體設計、資訊安全與電子電路研發,以及生產製造有創意及熱忱的人員加入我們的行列。 公司產品開發策略: 本公司專注技術研發,歷年來投入大量人力及財力資源自行研發關鍵軟硬體技術以開發具創意或附加價值之產品,確保產品競爭優勢,營造公司與全體同仁共贏的工作及經營的環境;本公司曾多次榮獲經濟部及外貿協會頒授研發創新獎、台灣精品獎、優良產品設計獎等獎項,並有多項技術獲得我國及歐美國家核發發明專利。 公司產品行銷策略: 在全球打造自我品牌,大力投入數位行銷,以建立公司產品品牌形象。 對產品品質之專注: 1) ISO 9001, ISO 9002 品保標準認證通過。 2) 公司內部自行開發資訊管理系統,以掌握起自業務接單、資材管理、採購管理、工廠生產、產品出貨、會計系統、乃至客戶服務之及時資訊,以確保產品生產品質與客戶服務品質。 對員工之承諾: 以制度化且人性化之管理方式,營造一個公平合理且可以學習成長與發揮個人潛能的工作環境,為個人未來生涯規劃訂立基礎。 歡迎到我們的網站www.themeatstick.com更了解我們! Our mission is to innovate to make cooking an enjoyable activity that brings people together. We believe that cooking is for everybody, you do not need to be a professional chef! Cooking grants a blank canvas for you to compose new flavors and textures, a hot space for mixing spices, and an opportunity to evoke feelings and memories using nothing but aromas. The MeatStick Wireless Meat Thermometer's ultimate goal is to help people Achieve Meat Perfection Every Time! The MeatStick can withstand up to 300C and is waterproof! It has received several awards from recognized institutions in the United States. With patents in the United States and Europe, our product is taking off to a great start in different markets. We are looking for talented professionals to make our brand grow and our products shine! If you feel you can share our vision and mission please send your resume to join.us@themeatstick.com even if you don't see an open position that suits you, we want to hear from you! You can learn more about our brand: www.themeatstick.com Follow our IG @themeatstickig or find us on FB: The MeatStick Grandex is our parent company was founded in 1990, specialized in R&D, product design, and manufacturing of amazing gadgets. Grandex is ISO 9001, ISO 9002 - Quality Assurance Standards certified. Our office is located in Xindian, near to Dapinling MRT station. We imagine, we create and we make it happen, all-in-house! Because of all accumulated experience in different areas, our team of experts can develop proprietary technologies to bring innovative products to life. The full product cycle happens within our walls, from brainstorming, to prototyping, testing and mass production. At our workplace, we value the diversity of ideas, nationalities, languages, creeds, and lifestyles.
0 ~ 5 applicants