演繹開發股份有限公司
外商文字客戶專員(韓文) Customer Support Representative (KR)
10/2 Updated
Array
Full-time
Entry-level
Salary & Location
Monthly SalaryNT$ 50,000~60,000
台北市信義區
Required
Language Requirements
Korean
聽/中等、說/中等、讀/中等、寫/中等
English
聽/中等、說/中等、讀/中等、寫/中等
Work Experience
不拘
Job Description
• Monitor multiple chat dashboards;
• Handle end users’ queries in live chat and ensure prompt response;
• Inform end-users in the live chat about any service irregularity;
• Resolve any end-users’ disputes in the live chat and escalate to the next level of support for higher level of intervention and log in complaints if the technical verification of the first line customer support is required;
• Sustain discipline in the live chat;
• Verify and ensure the quality of clients’ service from the end user’s perspective;
• Communicate with operators and handle incoming requests via e-mail and trouble ticketing system and any other system trained;
• Perform initial technical investigation basing on the information in the office and game server logs, kibana and systems trained;
• Mediate between technical department and operators and to keep operators informed about any service irregularities;
• Follow response and resolution times assigned for the requests;
• Provide resolutions of the investigated cases to the Company clients around the world;
• Cooperate with every level of technical support of the Company around the world;
• Work in team with colleagues from all over the world, which improves the language skills and to view things in an international perspective.
Number of Openings
1~2人
Educational Requirements
專科以上
Work Schedule
7am~3pm, 3pm~11pm, 11pm~7am
Leave Policy
依公司規定
Job Skills
Customer Information Collection
Customer Complaint Handling
客戶情報蒐集 客訴案件處理
Job Category
Other Customer Service Personnel
台北市信義區
工商顧問服務業
集團成立於2006年，並於2015年在瑞典Nasdaq First North Premier Stockholm 正式掛牌上市。
公司致力於提供B2B客戶最佳品質的數位產品，經過長年的耕耘，今日已於數位產業佔據重要地位並維持快速成長擴張。 營運至今全球共有1萬7千名員工，據點遍布全球各洲，包括歐洲、美加、台灣等地區。其中，台灣為公司位於亞洲的唯一據點，提供服務包括客戶產品顧問服務、後端技術服務等。
我們一直在尋找有才華和熱情且願意接受挑戰的新成員，歡迎有相同興趣與理念的朋友一起加入。
