職務描述
•To provide general information to guests in a good and helpful manner.
•To ensure to have appropriate knowledge for the recommendation of tourist attraction and restaurants, according to the guest needs.
•Attend to all feedbacks/comments from guest and transmit them to the departments concerned and ensure that corrective actions are taken immediately.
•To accept luggage and parcels for safekeeping and ensure that at all time is recorded properly.
•To pre-check all group rooming lists for arrival and departure.
•To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
•To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
•To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP and return guests, and that you are aware of any special requests so that they may be action accordingly.
•Supervise and conduct on the job training to all new officers.
•To ensure that every matter in the logbook is followed up.
需求人數
1~1人
學歷要求
專科以上
上班時段
日班、晚班、需輪班
休假制度
依公司規定
職務類別
Receptionist
Hotel Staff
Hotel or Restaurant Supervisor