SHOPLINE 全球智慧開店平台，是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心，整合網站設計、商品管理、金物流服務以及行銷導流工具，為賣家提供簡單、好上手的架站服務，是亞洲最大的網路開店平台，此外，SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來，全球已經有超過 500,000 個品牌使用 SHOPLINE 的服務成功開店，讓 SHOPLINE 成為在亞洲市場的行業領軍者。

我們保有外商的制度福利與新創公司的彈性，你還等什麼！

歡迎對 startup 有熱誠的人才加入我們的頂尖團隊！

【What you will be doing】

At SHOPLINE, we are actively searching for highly talented writers who possess the ability to harness the power of language and employ SHOPLINE's content style guide to its fullest potential. In this role, you will be responsible for crafting meticulously detailed and merchant-friendly instruction manuals, educational handbooks, and FAQ materials that revolve around our diverse range of innovative SHOPLINE products and solutions.

1. Develop a comprehensive understanding of SHOPLINE products and solutions, translating intricate information into clear, polished, and compelling content.

2. Craft user-centric product documentation tailored to the needs of SHOPLINE merchants and target audiences.

3. Assess existing content through both quantitative and qualitative analysis, and devise innovative strategies for enhancement.

4. Adhere to SHOPLINE's content style guide to ensure consistency and coherence.

5. Collaborate with internal teams, including Product Management, UX Design, and Merchant Success, to establish and refine best practices.

6. Partner with stakeholders across regions to create tailored manuals and FAQs that address the specific needs of each region

Join our dynamic team and make a significant impact by empowering our merchants with the guidance they need to thrive in the ever-evolving digital landscape. Together, we can ensure that SHOPLINE remains the go-to platform for seamless and successful e-commerce experiences.

【Who we are looking for】

1. Bachelor’s degree or equivalent experience in marketing, communications, or a related field.

2. Demonstrated ability to rapidly grasp and master complex software products and solutions.

3. Proven experience in creating documentation and procedure manuals for diverse audiences.

4. Exceptional skills in technical writing, translation, proofreading, and editing, primarily in English, with a meticulous attention to detail.

5. Prior experience as a copywriter or technical writer is preferred.

6. Strong understanding of B2B and B2B2C SaaS product concepts is highly desirable.

7. Experience in Product Marketing is advantageous.

8. Familiarity with tools such as Figma or Zendesk is a plus.