職務描述
•Respond promptly and professionally to customer inquiries received through our website's contact forms, email, and online chat.
•Provide accurate and helpful information regarding our products, services, and policies.
•Troubleshoot customer issues and complaints, offering appropriate solutions and escalating complex cases as needed.
•Maintain a positive and empathetic attitude towards customers at all times.
•Contribute to the overall improvement of the customer service experience by sharing feedback and insights with the team.
•Stay updated on product knowledge, industry trends, and company policies.
需求人數
1~1人
學歷要求
大學(學院)以上
上班時段
日班
休假制度
依公司規定
職務類別
Contact Center Information Clerks
Text Customer Service
Other Customer Service Personnel