職務概況
待遇面議
（經常性薪資達 4 萬元或以上）
台北市信義區
條件要求
語文條件
英文
聽/中等、說/中等、讀/中等、寫/中等
中文
聽/精通、說/精通、讀/精通、寫/精通
工作經歷
5年以上
職務描述
About the role:
A key aspect of this role is engagement and you will serve as the main point of contact for various service partners, including Security and Dining Services, Landlords (when applicable), lines of business, and occupants. You will conduct effective engagement and communication with all parties involved, ensuring their needs and expectations are met. Additionally, you will act as a liaison between the facilities management team and service recipients, optimizing service delivery.
What this job involves:
[Facilities Operations Improvements and Maintenance]:
1. Understand and maintain contracts for necessary supplies and services based on site operational & technical requirements.
2. Coordinate churn work and minor projects for users and Global Real Estate Management.
3. Develop and monitor the Planned Preventative Maintenance program.
4. Ensure technical vendors comply with agreed progress, assisting with continuous maintenance of building procedures and performance measures.
5. Monitor and maintain all procedures and performance measures.
6. Support the annual Fire Drill and provide a comprehensive report.
7. Conduct proactive monthly site inspections and daily patrols to upkeep facility maintenance.
8. Provide emergency call support and on-site attendance, assisting with critical out-of-hours issues and participating in emergency responses in the machine room.
9. Follow escalation and incident reporting procedures, preparing incident reports.
[Workplace Transformation Strategies]:
1. Develop existing or onboard talented individuals to enhance the Workplace Experience Team's capabilities.
2. Implement technology and digital platforms to enable mobile operations and presence on occupant floors for the Workplace Experience team.
3. Foster a visible and engaged Workplace Experience Team.
4. Cultivate a proactive, responsive, dynamic, and agile team to ensure efficient operations.
[Unlocking Insights and Collaboration]:
1. Support local technical activities by regularly communicating and reporting with regional teams.
2. Establish and report on EHS and FLS programs, monitor energy, water, and waste usage for efficiency improvements, and identify cost-saving opportunities.
3. Monitor and manage staff performance based on criteria defined in Individual Performance Management.
[Customer Service / Client Relationships]:
1. Provide excellent customer service in support of the Country Lead.
2. Record and action feedback from client sessions to ensure satisfaction.
3. Proactively maintain service levels and manage client expectations.
4. Effectively resolve user complaints and concerns with appropriate solutions and follow-up.
[Procurement and Vendor Management]:
1. Oversee on-site contractors to ensure adherence to required standards.
2. Procure vendors and services as necessary to meet facility needs.
3. Maintain an up-to-date Contract Management Database consistently.
[Leadership/ Staff Management]:
1. Foster a collaborative environment that promotes teamwork, cooperation, performance excellence, and individual success.
2. Take a proactive approach to effectively manage the team and consistently deliver exceptional service to achieve customer satisfaction.
3. Develop the team by conducting performance assessments, providing training opportunities, allocating resources efficiently, and creating a succession plan for key team members and on-site vendors.
4. Maintain or surpass SLA/KPI targets by recruiting and retaining highly skilled employees, upholding company standards, and monitoring suppliers/service providers for adherence to contractual obligations.
需求人數
1~1人
學歷要求
專科以上
上班時段
09:00 - 18:00
休假制度
週休二日
工作技能
Equipment maintenance and building renovation planning
General affairs management systems and implementing general affairs work plans
總務管理制度與實施總務工作計畫 設備維護與營繕工程規劃
職務類別
Administrative Manager
General Affairs Manager
台北市信義區
不動產經營業
About JLL:
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. JLL is a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries, and a global workforce of more than 103,000 as of December 31, 2022. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
Join Us at JLL: Standing alongside Fortune 500 companies: We proudly rank among the Fortune 500, with annual revenue of $20.9 billion, and a presence in more than 80 countries with over 300 offices. This is a testament to our continued growth and success.
Shaping the future of real estate: At JLL, we embrace innovation and lead the way in shaping the future of real estate. With advanced technology and forward-thinking strategies, we fearlessly explore new possibilities, challenge tradition, and turn every creative idea into reality.
Enhancing global impact: With our global presence in over 80 countries, you will become an integral part of a diverse team spanning the world. Here, talents from different cultures and professional backgrounds come together, enabling you to collaborate on internationally impactful projects, enrich your professional experience, break boundaries, and shape a broader future.
Experience a collaborative culture: At JLL, our dynamic work environment fosters teamwork and mutual support among colleagues. You will work alongside top experts in the real estate industry and like-minded peers, collectively scaling new heights in your career. They will inspire you to challenge yourself, continuously strive for excellence, and lead you to remarkable achievements in this challenging field.
Career growth: We firmly believe that your success is our success. At JLL, we not only provide abundant learning and development opportunities but are also committed to planning your career journey together. Whether you are a fresh talent entering the industry or an experienced professional, we will offer you growth and advancement opportunities.
We sincerely invite you to join JLL as we envision a brighter future and strive for excellence, unlocking infinite possibilities. See A Brighter Way. For more information about JLL, please visit www.jll.com.
關於仲量聯行： JLL（紐約證券交易所代碼：JLL）是全球頂尖的不動產/房地產專業服務和投資管理公司。我們的使命是塑造更美好的世界，運用最先進的科技為客戶、員工和社群創造無限機會和價值，建構理想空間，並提供環境永續的房地產解決方案。截至2023年12月31日，全球員工總數超過103,000人。JLL是仲量聯行的品牌名稱以及註冊商標 (www.jll.com)。
與仲量聯行並肩前進： 與《財富》500強企業並肩：我們引以為傲地躋身《財富》500強企業，年收入達209億美元，業務遍及全球80多個國家及300多間分公司。這是我們持續成長和成功的明證。
塑造不動產/房地產未來： 在JLL，我們擁抱創新，引領不動產未來的發展。借助最先進的科技和前瞻性策略，我們勇於探索新的可能性，挑戰傳統，讓每一個創意成為現實。
提升全球影響力： 憑藉我們在80多個國家的業務佈局，您將成為一個跨越世界的多元化團隊的重要一員。這裡聚集了來自不同文化和專業領域的人才，您將與他們攜手合作，參與具有國際影響力的項目，豐富您的專業經驗，打破國界的限制，攜手塑造更廣闊的未來。
感受合作文化： 在JLL，我們的工作環境充滿活力，同事之間彼此支持並重視團隊合作。您將與房地產行業的頂尖專家和志同道合的同仁一起攜手工作，共同攀登事業的高峰。他們將激勵您挑戰自我，不斷突破，並引領您在這個富有挑戰性的領域中取得卓越成就。
職涯成長： 我們深信，您的成功就是我們的成功。在JLL，我們不僅為您提供豐富的學習和發展機會，更樂於與您攜手共同規劃您的職業生涯。無論您是新進入行業的專業人才，還是具有豐富經驗的專家，我們都將為您提供成長和晉升的機會。
我們誠摯邀請您加入JLL，讓我們一同展望更加光明的未來，共創卓越，開創無限可能，See A Brighter Way。了解更多關於仲量聯行的資訊，請瀏覽 www.jll.com。
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